Chasing response before paying bill

Cat1205 — Thu, 10 Mar 2011 12:12:14 GMT

I have contaced BT via email and they state response within 2 hours - nothing a day later. I have just received 1st bill for having a new line installed but as BT took 5 weeks to do it I have requested a reduction in the fee - I think this is only fair as it delayed the opening of my business. I need to get this sorted before the bill is paid.

Incident number 110309-001106

Re: Chasing response before paying bill

Tracey — Fri, 11 Mar 2011 14:16:59 GMT

Hi Cat1205,

Sorry to read about the issues that you have been having with your account.

I would suggest in contacting the billing team on any of their contact options listed here, as it could cause more issues for you if the bill remains unpaid, ie barring on your account etc.

If you use any of the contact options listed above then they will be able to resolve your issue with you.

Thanks

Tracey

BT Business Forum Moderator

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Chasing response before paying bill

Re: Chasing response before paying bill