IP phones 'dropping out' intermittently

snrweb — Mon, 09 May 2011 14:19:07 GMT

Hi, we have a BT versatility system with 2 IP phones via the Broadband module.

There are 3-5 users on the existing ADSL Internet that is shared by the phone system as well. Average connection speed is about 2-3MB.

The remote IP phone users are complaining calls 'drop' when in use and this seems to be when there is more than 1 person in the office using the ADSL Internet line.

Is this normal? Does anyone else co-exist BT versatility IP phones with their office Internet? If so, how many local phones and/or local Internet users at the same time?

I have been round in circles with BT over this. They get an engineer to create a remote extension to an IP phone but only speak for a few mins before saying all is OK. They really need to use in a typical working day to experience the 'dropping out'.

Any chance of speaking direct to my local BT business team?

Regards

snrweb

Re: IP phones 'dropping out' intermittently

JohnE — Tue, 10 May 2011 12:13:30 GMT

IP phones are notoriously "greedy" about the amount of connection bandwidth they use. With only 2 - 3 Mbps, you may struggle to support 2 VOIP phones as well as Internet Access. Such a problem would be difficult to troubleshoot, my advice would be to check for a dropping connection with the IP phones disconnected completely for a day or two.

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IP phones 'dropping out' intermittently

Re: IP phones 'dropping out' intermittently