topic Re: Ability to record calls? in Archive

Ability to record calls?

jaffa89 — Fri, 09 Sep 2011 11:10:42 GMT

We are looking to possibly record future calls made to our office and calls from our office.

We are currently using a Versatility telephone system is there any module available to enable us to record the calls?

Thanks,

Re: Ability to record calls?

Davel — Mon, 12 Sep 2011 13:01:49 GMT

You need to have a voicemail module fitted, if you have one, have a look at page 73 in the owners manual.

Re: Ability to record calls?

jaffa89 — Wed, 14 Sep 2011 08:54:27 GMT

THanks for the reply. We have a voicemail module fitted, I looked at page 73 and didnt see anything relating to recording a call, however on page 72 I did, I followed the steps and could not find 'Call Recording' - Any advice would be appreciated :-).

It does say in the manual that its for the 8 port voiceomail module only, how do I tell if its the 8 port one we have?

Thanks again.

Re: Ability to record calls?

Davel — Wed, 14 Sep 2011 19:30:18 GMT

Just had a look at the Installation manual but can only see reference to a 2 or 4 port voicemail module so I'm a little confused myself!

Re: Ability to record calls?

jaffa89 — Fri, 30 Sep 2011 11:46:30 GMT

DId you find a way making it happen after? 😛

Re: Ability to record calls?

CFM — Fri, 30 Sep 2011 11:52:24 GMT

Hi,

You need to have the 8 port voicemail module in order to be able to record calls.

Hope this helps!