Transferring back to BT: problem with residential line on business account

stpancrasdd — Thu, 29 Sep 2011 11:56:55 GMT

I am transferring back to BT after 6 frustrating years with Another Supplier.

The Other Supplier took over my business line and my residential line (at separate addresses) and put them both on a business account.

I have arranged to transfer the business line to BT Business and this is going ahead.

I want to have a separate BT account for my residential lines but when I tried to transfer the line at my home address to BT Residential I received an email which stated "as your account is a business account we are unable to assist you any further."

I would appreciate some advice from BT. This is becoming urgent as the Other Supplier will be disconnecting the line in 7 days and I don't want to lose the number.

Thank you,

Fred

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Transferring back to BT: problem with residential line on business account