https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36397#M16596 <P>Hi nikkil, what is a support ticket and HOW DO I GET ONE ? Thanks from Videostar</P> Thu, 08 Mar 2012 10:23:57 GMT Videostar 2012-03-08T10:23:57Z https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36281#M16594 <P>When the Versatility was new it was installed with 3 V-IP remote extensions which, after a short period of teething troubles, worked perfectly. About two years ago we didn't need the extensions any more and they were removed (but stored in the original packing). We now want to use 2 of them but they won't find the Versatility - it had a new main PCB about 9 months ago, could that be the problem and, if so, how do I solve it. The phones say they are looking for an IP address but I can't find that one in the BBM set-up (but I can find LOTS of others) what do I change - the programming on the phone (but to match which IP in the BBM ?) or the programming of the BBM but which IP do I change ? Please help, I urgently need to solve the problem.</P> Tue, 06 Mar 2012 16:37:52 GMT https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36281#M16594 Videostar 2012-03-06T16:37:52Z https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36291#M16595 <P>Hi video. I would suggest to open a support ticket at the same time since this is urgent.</P> Tue, 06 Mar 2012 17:40:02 GMT https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36291#M16595 nikkil 2012-03-06T17:40:02Z https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36397#M16596 <P>Hi nikkil, what is a support ticket and HOW DO I GET ONE ? Thanks from Videostar</P> Thu, 08 Mar 2012 10:23:57 GMT https://business.forums.bt.com/t5/Archive/Versatility-V-IP-phones/m-p/36397#M16596 Videostar 2012-03-08T10:23:57Z