How can I get a RELIABLE update to our order status

robertr27 — Mon, 02 Apr 2012 16:21:00 GMT

Hello, I hope this is the correct forum to post my question.

We are a current BT Featureline customer and are moving our office on the 10th of April (next week!!). We had contacted BT on the 16th of March to confirm that we were moving and wanted to transfer the service to our new offices. In addition, we agreed to use the BT Business Broadband service instead of our current ADSL provider. We were told that we could be able to get a same day transfer of service to our new location.

About a week later, we get a message from BT that they could not find the new office in their database (despite there being a BT box in the office itself!) and would have to send out an engineer. Today we have discovered that they have found the address in their database, but will not be able to provide a phone service nor a broadband service until possibly the 20th of April.

We are a small business and naturally rely on access to telephones and internet access. I am amazed at how superficially polite the telephone-based personnel are, yet claim to be unable to deal with solving the problem!

Our need is now urgent yet simple. We want BT to transfer the phone lines and set up the broadband facility on the line by the 10th of April. We were assured that they could do this, and now it would appear (due to lack of ownership), that they are going to let us down. How can I escalate this to a level that recognises the urgency of the situation?

Thank you.

Robert

topic How can I get a RELIABLE update to our order status in Archive

How can I get a RELIABLE update to our order status