https://business.forums.bt.com/t5/Archive/assigining-extension-numbers-to-two-BT-Featureline-phones/m-p/38945#M16667 <P>I have two BT featureline phones, how do I assign each with an extension number?</P><P>&nbsp;</P><P>I have phoned the Featurline helpdesk and the chap there said that the engineer should have given me the extension numbers when I got the phones&nbsp; (there was no engineer, the phones were bought via BT online shop). He then recommended that, as I have two phones, to try 20 and 21 as their extension numbers.</P><P>&nbsp;</P><P>Please help I don't want to have to phone helpdesk and queue at help desk again I just want to transfer calls between the two phones!</P> Fri, 04 May 2012 11:15:59 GMT keeleyhb 2012-05-04T11:15:59Z https://business.forums.bt.com/t5/Archive/assigining-extension-numbers-to-two-BT-Featureline-phones/m-p/38945#M16667 <P>I have two BT featureline phones, how do I assign each with an extension number?</P><P>&nbsp;</P><P>I have phoned the Featurline helpdesk and the chap there said that the engineer should have given me the extension numbers when I got the phones&nbsp; (there was no engineer, the phones were bought via BT online shop). He then recommended that, as I have two phones, to try 20 and 21 as their extension numbers.</P><P>&nbsp;</P><P>Please help I don't want to have to phone helpdesk and queue at help desk again I just want to transfer calls between the two phones!</P> Fri, 04 May 2012 11:15:59 GMT https://business.forums.bt.com/t5/Archive/assigining-extension-numbers-to-two-BT-Featureline-phones/m-p/38945#M16667 keeleyhb 2012-05-04T11:15:59Z https://business.forums.bt.com/t5/Archive/assigining-extension-numbers-to-two-BT-Featureline-phones/m-p/39031#M16668 <P>You must have two featurelines in order to be able to configure the phones as extensions, if you have just plugged them into a standard BT line, you will get a dialtone, but will not be able to transfer the calls as you would do on a Featureline, simply because it isn't!</P><P>&nbsp;</P><P>If you are trying to use them on a featureline, then these will be sequential from 20 or 21. It is a case of plugging them into a line and seeing which is which.</P><P>&nbsp;</P><P>And if you don't know if you've got a Featureline or not, the chances are you haven't - It requires you to 'Press 9 to get a line', so if you don't have to include 9 on every outside call, then chances are you are just on a standard line.</P> Sun, 06 May 2012 09:06:49 GMT https://business.forums.bt.com/t5/Archive/assigining-extension-numbers-to-two-BT-Featureline-phones/m-p/39031#M16668 origamijoe 2012-05-06T09:06:49Z