topic Re: BT Versatility Voicemail Module in Archive

BT Versatility Voicemail Module

jamesdunkley29 — Wed, 30 May 2012 15:06:55 GMT

Our phone system at work suddenly lost all voicemail options. Its as if we never had it.

We have a blue voicemail module in our server room which I have powered down and reset.

Do people think the module its self is faulty and I need a new one? Or could there be another explanation for the voicemail on our phones to have gone?

Kind regards in advance,

James.

Re: BT Versatility Voicemail Module

Davel — Wed, 30 May 2012 18:25:06 GMT

When you say power down did you just turn the switch off and unplug the system? You need to disconnect the battery as well.

Re: BT Versatility Voicemail Module

peleus — Wed, 30 May 2012 19:59:56 GMT

I think those are installed remotely but you might want to double check this with tech support.

Re: BT Versatility Voicemail Module

Davel — Wed, 30 May 2012 23:01:17 GMT

NO they are not installed remotely!

Re: BT Versatility Voicemail Module

jamesdunkley29 — Fri, 01 Jun 2012 09:12:07 GMT

I turned off the black panel on the wall (switch) and unplugged it from the seperate box on the wall was that not enough then?

Kind regards in advance mate.

Re: BT Versatility Voicemail Module

Davel — Fri, 01 Jun 2012 10:26:32 GMT

No you need to disconnect the battery as well for a few seconds

Re: BT Versatility Voicemail Module

jamesdunkley29 — Fri, 01 Jun 2012 10:27:50 GMT

Sorry Davel excuse my ignorance, where is the battery usually situated?

Cheers.

Re: BT Versatility Voicemail Module

Davel — Fri, 01 Jun 2012 10:31:41 GMT

Behind the cover on the left hand side. Remove the covers by unlocking the small plastic lock screws 1/2 a turn

Re: BT Versatility Voicemail Module

jamesdunkley29 — Fri, 01 Jun 2012 10:36:51 GMT

Will this clear everyones names against there extensions etc... and the groups already assigned?

Re: BT Versatility Voicemail Module

jamesdunkley29 — Fri, 01 Jun 2012 10:42:53 GMT

Also if I need a new one (voice module) there are ones for sale that are not BLUE. Does this mean they are no the same thing?

Cheers again Davel much appriciated.

Re: BT Versatility Voicemail Module

Davel — Fri, 01 Jun 2012 11:51:07 GMT

Programming should not be affected. Regarding the vm modules, they all used to be blue with a label denoting 2,4 or 8 ports but must admit I have seen images of some grey 2 port modules.

Re: BT Versatility Voicemail Module

tetrapackage — Tue, 05 Jun 2012 01:30:34 GMT

Same here and these grey ports cannot be changed or used. What happened?

Re: BT Versatility Voicemail Module

mikeneville — Fri, 18 Jan 2013 09:17:54 GMT

Good morning,

I know this thread was a little while ago, but we are having the same issue. But as far as i can see we dont have a back up battery? I have taken the fronts off the versatility system and cannot see any back up battery.

So does this mean the voicemail module is corrupt or needs replacing?

Trying to get through BT re: maintenance contract is proving near impossible. So im figuring its easier to try and sort it ourselves.

Would appreciate any advice or help if anyone has had a similar problem.