topic Re: Phones compatible with BT Business Hub 2 in Archive

Phones compatible with BT Business Hub 2

gedct — Thu, 07 Jun 2012 07:24:19 GMT

I currently have BT Business Broadband and phone line into my commercial premises with the incoming connection terminating in a patch panel from the shared switch room. Using a couple of ethernet/phone socket convertors I've connected my broadband hub to the socket where the phone line comes in and it works fine, but I'm unable to get any dial tone on my BT Decor 100 telephone.

I have tried putting a line splitter on the connection directly from the patch panel; I've also used the grey line splitter into the back of the router, but still no dial tone.

I want to be able to plug the phone line from the router into one of the sockets on the patch panel and make use of the ethernet ports around the room to carry voice as well as data.

Any suggestions as to what I'm doing wrong?

Re: Phones compatible with BT Business Hub 2

Davel — Thu, 07 Jun 2012 09:25:08 GMT

If your ADSL line is presented on an RJ45 patch panel, you need to plug in an RJ45 to BT phone socket converter, then plug an ADSL filter into this converter, your phone then goes in one socket and the router plugs into the RJ11 socket.

Re: Phones compatible with BT Business Hub 2

gedct — Thu, 07 Jun 2012 10:11:21 GMT

Thanks for the reply. Am I able to subsequently patch the phone socket into the patch panel that serves the Ethernet ring around the office and then plug the phone in there using the appropriate converters?

Re: Phones compatible with BT Business Hub 2

gedct — Thu, 07 Jun 2012 10:14:23 GMT

Sorry, should also have added that I've plugged the ADSL splitter into the Ethernet/phone socket converter from the patch panel, plugged the phone in and no dial tone. Unsure whether I need a digital phone in there, but there were problems with the installation.

Re: Phones compatible with BT Business Hub 2

markp — Thu, 07 Jun 2012 11:23:23 GMT

Hi gedct,

The grey port doubler that comes with the BT router and connects to the phone port on the router is to allow you to use the BT VoIP service. If you connect the grey port double into the phone port on the back of the BT 2wire router, and connect a standard phone to phone port 1 you will be able to answer calls for the landline.

Regards

Markp

BT Business Forum Moderator

Re: Phones compatible with BT Business Hub 2

gedct — Thu, 07 Jun 2012 13:22:01 GMT

Thanks for the response. I've plugged the doubler into the phone socket on the back of the router, plugged my old office phone into Phone 1 and I don't get any dial tone at all.

Re: Phones compatible with BT Business Hub 2

Davel — Fri, 08 Jun 2012 00:24:21 GMT

Is the phone line presented on a Master Socket before it is wired to the patch panel? If so check for dial tone at that point.

Re: Phones compatible with BT Business Hub 2

gedct — Fri, 08 Jun 2012 17:34:56 GMT

Hi, not in the office. There's a switchgear room in the basement of the building and it's then somehow patched through to appear as the first port on the patch panel.

Re: Phones compatible with BT Business Hub 2

celavey — Fri, 22 Jun 2012 03:14:20 GMT

Is it like having it in a splitter or something like it?

Re: Phones compatible with BT Business Hub 2

Davel — Fri, 22 Jun 2012 09:09:19 GMT

If the wiring is wrong from the BT master socket it is still possible to get a broadband service but no telephone service.

Re: Phones compatible with BT Business Hub 2

MHC — Fri, 22 Jun 2012 09:47:27 GMT

There appears to be a lot of confusion and incorrect advice in this thread so far.

gedct - what EXACTLY do you want to do?

You have an incoming PSTN line and two potential VOIP lines - which of these lines do you wish to be connected to the patch panel for distribution?

If you can answer that - I can then tell you exactly what you need to do, what is connected where and how to test it through.

Re: Phones compatible with BT Business Hub 2

Davel — Sat, 23 Jun 2012 00:28:01 GMT

I think the 3rd post says it all ...there were problems with the installation.

Re: Phones compatible with BT Business Hub 2

celavey — Mon, 25 Jun 2012 11:15:03 GMT

Right. It has the right description of the said problem and provided a fix with it.

Re: Phones compatible with BT Business Hub 2

Twilio — Wed, 27 Jun 2012 08:29:15 GMT

i am not sure about it but i like to thanks you all to share your infomation (which you have about BT) with us..

i am newbie here... and want to learn from here........ 🙂