topic Re: ISDN2e - No Connection in Archive

ISDN2e - No Connection

dave_edinburgh — Mon, 11 Jun 2012 16:19:33 GMT

Hi folks

I'm trying at setting up phone systems at work and can't get it working.

What I have:

ISDN2e from BT.
Seimens Gigaset DX800A all-in-one phone system (1 x base, 6 x handsets)

What I have done:
I connect 1 cable (RJ14 perhaps) from BT NTE8 ISDN2e box to base station.
Base station recognises ISDN line and starts connection wizard. I get a solid green light on ISDN2e box.

Base station doesn't recognise MSN number - I manually set this and end wizard.

However, when I try and dial, I get no connection.

I've tried various combinations for the MSN number:

44131 XXX XXXX
0131 XXX XXXX
131 XXX XXXX
XXX XXXX
XX XXXX

No success. BT has tested the line and reports no faults.
Any help/ideas would be appreciated!
Thanks
Dave

Re: ISDN2e - No Connection

Davel — Mon, 11 Jun 2012 17:01:42 GMT

On most telephone systems when programming MSNs you don't need the area code. In your area which is a Director area I don't know if you would need the exchange code as well so just try the last 4 digits.

Re: ISDN2e - No Connection

dave_edinburgh — Tue, 12 Jun 2012 08:26:07 GMT

Hi Davel

Thanks for the suggestion - I've tried this, but still no luck. Any more ideas?

Re: ISDN2e - No Connection

Davel — Tue, 12 Jun 2012 09:23:47 GMT

Normally if you don't programme a MSN it willl automatically ring the main handset or group. What do you get if you ring the number?

Re: ISDN2e - No Connection

dave_edinburgh — Tue, 12 Jun 2012 09:33:23 GMT

Every time I get call failed!

Thanks!

Re: ISDN2e - No Connection

celavey — Fri, 22 Jun 2012 03:20:29 GMT

I agree as I don't usually use area codes. Whenever I dial a number, it will automatically recognize where I am calling.

Re: ISDN2e - No Connection

ShuggyM — Sat, 13 Oct 2012 10:59:36 GMT

Hi Dave,

Did you ever get a resolve for this issue we have the DX800a, BT isdn 2e and get the same issue.

Thanks

Hugh

Re: ISDN2e - No Connection

john999 — Tue, 20 Nov 2012 14:46:12 GMT

hi davel........

On most telephone systems when programming MSNs you don't need the area code.

In your area which is a Director area I don't know if you would need the exchange code as well so just try the last 4 digits.

Re: ISDN2e - No Connection

topman — Mon, 25 Nov 2013 11:12:37 GMT

Hi,

did you manage to get your system working in the end? If so what did you need to do?

Thanks

Re: ISDN2e - No Connection

dave_edinburgh — Sat, 31 May 2014 12:59:04 GMT

Yes. We had to get the line changed from "point to point" to "point to multi point"

Once we knew this, it was simple for bt to do.

Thanks
Dave