topic Re: fax share - on featurelines or broadband? in Archive

fax share - on featurelines or broadband?

mattfort — Mon, 11 Jun 2012 20:53:06 GMT

i have 3 featurelines for phone

and one line exclusively for broadband

which one can share a fax machine - very few faxes sent / received, but it needs to work when required.

I have tried connecting the fax machine to the broadband line, and it seems to send a fax ok (unverified as yet) but it made the broadband drop out and had to restart router etc etc

haven't tried receiving one yet.

Should I be setting the fax up on one of the featureline inputs or the broadband input?

I don't want to have to pay for an exclusive fax line.

be grateful if anyone can advise

cheers

Re: fax share - on featurelines or broadband?

Davel — Tue, 12 Jun 2012 09:36:30 GMT

Most people normally use broadband line for fax....make sure you plug fax into an ADSL filter.

Re: fax share - on featurelines or broadband?

mattfort — Tue, 12 Jun 2012 15:19:48 GMT

yes, did that, but broadband drops out when i send a fax and I have to restart router - is that going to happen every time?

Also, is it possible to receive faxes on that line, while the broadband is running and the router is connected?

Will the fax come through?

Re: fax share - on featurelines or broadband?

Davel — Tue, 12 Jun 2012 16:41:40 GMT

No, fax should not affect broadband as long as everything is plugged into a filter. Try changing the filter incase it's faulty.

Re: fax share - on featurelines or broadband?

mattfort — Tue, 12 Jun 2012 18:46:12 GMT

thanks - it was on a fliter when it dropped, will try switching that.

Re: fax share - on featurelines or broadband?

knobbster — Tue, 12 Jun 2012 20:29:38 GMT

Switching the filter should fix this. Fax and dat operate in separate channels/frequency so for sure, they won't interfere with each other.

Re: fax share - on featurelines or broadband?

rhydianwyn — Wed, 22 Aug 2012 10:48:01 GMT

We run a fair few of our office faxes on broadband lines. As mentioned the fax machine and router will need filters fitted. I'd also suggest changing the filter on the router as well as the fax machine to check.