https://business.forums.bt.com/t5/Archive/Unacceptable-installation-time-for-new-line-with-BT/m-p/44834#M16871 <P>Just moved home, we informed BT in early August of moving in date, and were told we have to wait until September 17th to have phone line installed! A 6-7 week waiting time for an engineer!!!&nbsp;</P><P>&nbsp;</P><P>BT customer service informed us that BT use an external company to install lines which services all the other phone companies too, so there's no point applying with another provider.&nbsp;Unfortunately we are tied in with BT for a few more months but will definitely cancel when the time comes, as I am extremely disappointed with such an appalling service.&nbsp;</P><P>&nbsp;</P><P>Most of my work is done from home so this is disastrous for me - they've suggested I use BT Openzone in the meantime but that's another awful service that requires me to log on every 10 mins or so.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 30 Aug 2012 14:07:52 GMT ilariacoser 2012-08-30T14:07:52Z https://business.forums.bt.com/t5/Archive/Unacceptable-installation-time-for-new-line-with-BT/m-p/44834#M16871 <P>Just moved home, we informed BT in early August of moving in date, and were told we have to wait until September 17th to have phone line installed! A 6-7 week waiting time for an engineer!!!&nbsp;</P><P>&nbsp;</P><P>BT customer service informed us that BT use an external company to install lines which services all the other phone companies too, so there's no point applying with another provider.&nbsp;Unfortunately we are tied in with BT for a few more months but will definitely cancel when the time comes, as I am extremely disappointed with such an appalling service.&nbsp;</P><P>&nbsp;</P><P>Most of my work is done from home so this is disastrous for me - they've suggested I use BT Openzone in the meantime but that's another awful service that requires me to log on every 10 mins or so.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 30 Aug 2012 14:07:52 GMT https://business.forums.bt.com/t5/Archive/Unacceptable-installation-time-for-new-line-with-BT/m-p/44834#M16871 ilariacoser 2012-08-30T14:07:52Z