topic Re: Help me get the most of out of my BT Business Phone Line in Archive

Help me get the most of out of my BT Business Phone Line

mbutleruk — Fri, 05 Oct 2012 15:05:15 GMT

I note that this forum is for "helping people to get the most from their BT Business Products", so here goes:

I have a BT Business phone line, which I can't get the most out of as it currently doesn't do anything. It hasn't done anything (not even a dialtone) for three days.

I have phoned BT half a dozen times, but nobody there can tell me what the fault is, why my phone line doesn't work, or when it will be fixed.

So I'm begging you BT - Help me get the most out of my business phone line, by making it work.

Thank You

Re: Help me get the most of out of my BT Business Phone Line

mbutleruk — Sat, 06 Oct 2012 12:40:28 GMT

I have now been informed by BT "...there has been a decoration of 'matters beyond our reasonable control' between ofcom our regulator and bt openreach and as a result we are unable to get any further updates from them".

This has to be most convoluted way of saying "we have no idea whats going on, and we dont care" I have ever seen!

Re: Help me get the most of out of my BT Business Phone Line

DaveA — Mon, 08 Oct 2012 13:27:12 GMT

Hi,

I'd like you to have a read of the following post:

http://business.forums.bt.com/t5/Announcements/Update-to-Terms-Please-read-this-immediately/td-p/46092

And I've already PM'd you a link to the mod summary, and I would advise you to note point 8 as well.

Dave