https://business.forums.bt.com/t5/Archive/BT-phones/m-p/51118#M16982 <P>We have used BT lines and equipment for 30 years or so (apart from an extremely unsuccessful experiment with TalkTalk) and generally we have been reasonably satisfied.</P><P>&nbsp;</P><P>Something seems to have happened at BT recently however - a great change for the worse.&nbsp;&nbsp;&nbsp;The service is nothing like as good as it used to be - in fact the frustration in&nbsp;trying get problems fixed is enormous.&nbsp;&nbsp;That we are not the only ones is clear from these forums.&nbsp;</P><P>&nbsp;</P><P>I suspect that&nbsp;BT have cut their support staff and contracted out a lot to call centres abroad.</P><P>&nbsp;</P><P>It would be lovely to be able to move easily to another provider. Unfortunately it isn't easy and BT know this.</P> Fri, 22 Feb 2013 14:28:16 GMT patrickmichael 2013-02-22T14:28:16Z https://business.forums.bt.com/t5/Archive/BT-phones/m-p/51118#M16982 <P>We have used BT lines and equipment for 30 years or so (apart from an extremely unsuccessful experiment with TalkTalk) and generally we have been reasonably satisfied.</P><P>&nbsp;</P><P>Something seems to have happened at BT recently however - a great change for the worse.&nbsp;&nbsp;&nbsp;The service is nothing like as good as it used to be - in fact the frustration in&nbsp;trying get problems fixed is enormous.&nbsp;&nbsp;That we are not the only ones is clear from these forums.&nbsp;</P><P>&nbsp;</P><P>I suspect that&nbsp;BT have cut their support staff and contracted out a lot to call centres abroad.</P><P>&nbsp;</P><P>It would be lovely to be able to move easily to another provider. Unfortunately it isn't easy and BT know this.</P> Fri, 22 Feb 2013 14:28:16 GMT https://business.forums.bt.com/t5/Archive/BT-phones/m-p/51118#M16982 patrickmichael 2013-02-22T14:28:16Z