Is there anyone there, Featureline help desk? Impossible to get through - what do I do?

WhiteSpace — Thu, 29 Aug 2013 14:54:39 GMT

Hi there,

I am having an issue with our Featureline callminder and have spent the best part of 4 hours in all trying unsuccessfully to get through to the Featureline help desk.

The BT website is mis-leading in that it suggests clicking on a 'Live online chat' function, however, I discovered that this does not cover Featureline queries and was given a link to this forum or told to phone number again!

There is also no callback facility for Featureline as there is with the 154 faultline.

I am sure that my query isn't all that complicated but sorting out office phone issues is my responsibility and I'm not able to ignore it. It is very frustrating! What do I do?

Sarah

topic Is there anyone there, Featureline help desk? Impossible to get through - what do I do? in Archive

Is there anyone there, Featureline help desk? Impossible to get through - what do I do?