topic Quantum - Auto Attendant, DDIs and Voicemail in Archive https://business.forums.bt.com/t5/Archive/Quantum-Auto-Attendant-DDIs-and-Voicemail/m-p/67312#M17120 <P>Hi,</P><P>&nbsp;</P><P>Does anyone know if it is possible to do the following with a BT Quantum system?:</P><P>&nbsp;</P><P>We would like to set it up so that when someone rings a DDI number, if the call is not answered, they get a message which tells them they can either dial 0 to be transferred to the main switchboard, or leave a voicemail for the person whose DDI they have just called?</P><P>&nbsp;</P><P>I have tried setting up Auto Attendant to pick up after say 10 seconds, and can personalise the message using that, but I can only set one message no matter which DDI was called, and also I can't work out how to provide the option to leave a voicemail without directing the caller to dial the extension of the person whose DDI they have already called, so that it rings through to their voicemail.</P><P>&nbsp;</P><P>I'm guessing that what I want is not possible but maybe someone can correct me?</P> Fri, 25 Oct 2013 13:14:54 GMT robbojunior 2013-10-25T13:14:54Z Quantum - Auto Attendant, DDIs and Voicemail https://business.forums.bt.com/t5/Archive/Quantum-Auto-Attendant-DDIs-and-Voicemail/m-p/67312#M17120 <P>Hi,</P><P>&nbsp;</P><P>Does anyone know if it is possible to do the following with a BT Quantum system?:</P><P>&nbsp;</P><P>We would like to set it up so that when someone rings a DDI number, if the call is not answered, they get a message which tells them they can either dial 0 to be transferred to the main switchboard, or leave a voicemail for the person whose DDI they have just called?</P><P>&nbsp;</P><P>I have tried setting up Auto Attendant to pick up after say 10 seconds, and can personalise the message using that, but I can only set one message no matter which DDI was called, and also I can't work out how to provide the option to leave a voicemail without directing the caller to dial the extension of the person whose DDI they have already called, so that it rings through to their voicemail.</P><P>&nbsp;</P><P>I'm guessing that what I want is not possible but maybe someone can correct me?</P> Fri, 25 Oct 2013 13:14:54 GMT https://business.forums.bt.com/t5/Archive/Quantum-Auto-Attendant-DDIs-and-Voicemail/m-p/67312#M17120 robbojunior 2013-10-25T13:14:54Z