Incoming call routing - second group?

stevedurban — Thu, 13 Feb 2014 23:28:51 GMT

We have a company that are using VOIP on the versatility for a second office.

They want to allow the second office to answer calls from head office if they are busy.

Is it possible to have the system go..

Incoming call

Rings Group 1 (Office 1 phones)

If no one answers in x rings, group 2 is then passed the call (office 2)

if no one answers in x rings, voicemail picks the call up

Is anything like this possible on the versatility?

thanks in advance!

Re: Incoming call routing - second group?

Cencall — Fri, 04 Apr 2014 22:32:44 GMT

Yes it is possible however Versatility will need re-programming and creating groups.