https://business.forums.bt.com/t5/Archive/Incorrect-charging-for-calls/m-p/72179#M17173 <P>Even if you signed on 6th, the orders must have been issued and calls package applied which can take upto one billing cycle however you can ask your BTLB to get the charges backdated from when you signed the plan.</P> Fri, 04 Apr 2014 22:23:54 GMT Cencall 2014-04-04T22:23:54Z https://business.forums.bt.com/t5/Archive/Incorrect-charging-for-calls/m-p/71550#M17172 <P>On Feb. 6&nbsp; I negotiated a new call package which gives me 500 free calls to UK landlines.</P><P>&nbsp;</P><P>Today (Feb. 27) I look at my recent usage online to find that these calls, definitely after Feb. 6 and definitely UK landlines, are showing as charged</P><P>&nbsp;</P><P>Does 'recent usage' show charges accurately or is a discount applied at the time of billing.</P><P>&nbsp;</P><P>Barry</P> Thu, 27 Feb 2014 07:44:56 GMT https://business.forums.bt.com/t5/Archive/Incorrect-charging-for-calls/m-p/71550#M17172 BarryF 2014-02-27T07:44:56Z https://business.forums.bt.com/t5/Archive/Incorrect-charging-for-calls/m-p/72179#M17173 <P>Even if you signed on 6th, the orders must have been issued and calls package applied which can take upto one billing cycle however you can ask your BTLB to get the charges backdated from when you signed the plan.</P> Fri, 04 Apr 2014 22:23:54 GMT https://business.forums.bt.com/t5/Archive/Incorrect-charging-for-calls/m-p/72179#M17173 Cencall 2014-04-04T22:23:54Z