https://business.forums.bt.com/t5/Archive/caller-id-and-fax-problems/m-p/72177#M17181 <P>Check by plugging in new phone or fax line.</P><P>&nbsp;</P><P>Seems like your connected device is broken or faulty.</P> Fri, 04 Apr 2014 22:21:46 GMT Cencall 2014-04-04T22:21:46Z https://business.forums.bt.com/t5/Archive/caller-id-and-fax-problems/m-p/71703#M17180 <P>Hi there</P><P>&nbsp;</P><P>we have caller id and also a fax on our phone line, however a couple of weeks ago the caller id stopped displaying and the fax also stopped working, we have checked phones and fax on another line and they are working correctly, engineer has been out and said that caller id is activated on the line, however the phone just says incoming call rather than displaying the phone number.&nbsp; what can be done to sort this issue as we are now paying for a service we are not receiving?</P><P>&nbsp;</P><P>many thanks</P><P>&nbsp;</P><P>arthur</P> Wed, 05 Mar 2014 22:33:12 GMT https://business.forums.bt.com/t5/Archive/caller-id-and-fax-problems/m-p/71703#M17180 ducledon 2014-03-05T22:33:12Z https://business.forums.bt.com/t5/Archive/caller-id-and-fax-problems/m-p/72177#M17181 <P>Check by plugging in new phone or fax line.</P><P>&nbsp;</P><P>Seems like your connected device is broken or faulty.</P> Fri, 04 Apr 2014 22:21:46 GMT https://business.forums.bt.com/t5/Archive/caller-id-and-fax-problems/m-p/72177#M17181 Cencall 2014-04-04T22:21:46Z