https://business.forums.bt.com/t5/Archive/Line-faults-is-3wks-acceptable/m-p/71765#M17182 We are experiencing an incredible lack of urgency from BT in the reinstatement of our Customer phone line. Three weeks ago we appeared to have a crossed line fault, with customers left on a redundant phone line, ringing continuously. After two days, a diversion was set up onto another business line used primarily for our card payment machine - impossible to use both at the same time, so no telephone sales. A week later, the diversion was lost, when both lines were taken down. Original fault was logged manually, so cannot be tracked online with Repair Centre; automated fault recorded 2 weeks later, but cannot be activated until the manual fault reference is closed. Ahhhhhhhhh! THIS IS SUPPOSED TO BE A COMMUNICATIONS COMPANY. WHAT BUSINESS CAN COPE WITH THIS SERVICE? WHERE CAN YOU GO TO GET HELP? CERTAINLY NOT "the Repair Centre" .... Tue, 11 Mar 2014 11:37:34 GMT eXetetika 2014-03-11T11:37:34Z https://business.forums.bt.com/t5/Archive/Line-faults-is-3wks-acceptable/m-p/71765#M17182 We are experiencing an incredible lack of urgency from BT in the reinstatement of our Customer phone line. Three weeks ago we appeared to have a crossed line fault, with customers left on a redundant phone line, ringing continuously. After two days, a diversion was set up onto another business line used primarily for our card payment machine - impossible to use both at the same time, so no telephone sales. A week later, the diversion was lost, when both lines were taken down. Original fault was logged manually, so cannot be tracked online with Repair Centre; automated fault recorded 2 weeks later, but cannot be activated until the manual fault reference is closed. Ahhhhhhhhh! THIS IS SUPPOSED TO BE A COMMUNICATIONS COMPANY. WHAT BUSINESS CAN COPE WITH THIS SERVICE? WHERE CAN YOU GO TO GET HELP? CERTAINLY NOT "the Repair Centre" .... Tue, 11 Mar 2014 11:37:34 GMT https://business.forums.bt.com/t5/Archive/Line-faults-is-3wks-acceptable/m-p/71765#M17182 eXetetika 2014-03-11T11:37:34Z