https://business.forums.bt.com/t5/Archive/Help-with-BT-Versatility-Courtesy-service/m-p/72299#M17194 <P>I have recorded my own message for the day and night service, when the phone has rung for 15 seconds the automatic message still plays, not my own. How do I get it to use my recorded message instead?</P><P>&nbsp;</P><P>Also, when I have set 'group divert' to voicemail, the phone still rings rather than being diverted - can you explain what I might be doing wrong?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Jemma</P> Thu, 17 Apr 2014 08:43:36 GMT jemma_ray 2014-04-17T08:43:36Z https://business.forums.bt.com/t5/Archive/Help-with-BT-Versatility-Courtesy-service/m-p/72299#M17194 <P>I have recorded my own message for the day and night service, when the phone has rung for 15 seconds the automatic message still plays, not my own. How do I get it to use my recorded message instead?</P><P>&nbsp;</P><P>Also, when I have set 'group divert' to voicemail, the phone still rings rather than being diverted - can you explain what I might be doing wrong?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Jemma</P> Thu, 17 Apr 2014 08:43:36 GMT https://business.forums.bt.com/t5/Archive/Help-with-BT-Versatility-Courtesy-service/m-p/72299#M17194 jemma_ray 2014-04-17T08:43:36Z