https://business.forums.bt.com/t5/Archive/BEWARE/m-p/74857#M17303 <P><SPAN>Why don't you battle your way through the voice-automated service that will send you through ten different options that are nothing to do with your call, then get through to some half-wit Phillipino that can't understand a word you're saying before eventually getting transferred to someone in India that promises to get back to you, and guess what? He doesn't get back to you.....</SPAN></P> Sat, 07 Feb 2015 07:55:52 GMT Superspants 2015-02-07T07:55:52Z https://business.forums.bt.com/t5/Archive/BEWARE/m-p/74808#M17302 <P>BT informed me today that customers will only receive a free service if they actually ask for it.&nbsp; It is not BT's policy to volunteered the information. If you don't ask for free caller display (despite having it previously [before a cost was imposed] and even though you may have queried nuisance calls since) when your contract is up for renewal then you WILL NOT be offered it (even if it is free).&nbsp; This is a mean way of BT holding on to your custom longer because if you decide to take it later BT then tie you in for another 12 month contract/line rental.&nbsp; SHAME ON YOU BT! Where is your conscience? D you think this may affect your attrition rates?</P> Mon, 02 Feb 2015 15:57:50 GMT https://business.forums.bt.com/t5/Archive/BEWARE/m-p/74808#M17302 Temaru 2015-02-02T15:57:50Z https://business.forums.bt.com/t5/Archive/BEWARE/m-p/74857#M17303 <P><SPAN>Why don't you battle your way through the voice-automated service that will send you through ten different options that are nothing to do with your call, then get through to some half-wit Phillipino that can't understand a word you're saying before eventually getting transferred to someone in India that promises to get back to you, and guess what? He doesn't get back to you.....</SPAN></P> Sat, 07 Feb 2015 07:55:52 GMT https://business.forums.bt.com/t5/Archive/BEWARE/m-p/74857#M17303 Superspants 2015-02-07T07:55:52Z