https://business.forums.bt.com/t5/Archive/Is-there-anyone-in-BT-that-can-make-a-difference/m-p/74968#M17311 <P>We are a small independant garage that before last Friday (20/2/2015) had an unreliable phone line (kept cutting out) but a reliable MOT/VOSA line. BT upgraded our lines to ISDN and put a new telephone system in which resulted in a reliable phone line but an unreliable and at times a non-existent MOT line. Despite long discussions with the salesperson and a letter to the CEO and chairman of BT (sent on the advice of the BT salesperson last Friday) I have not received a reply from anyone apart from the salesman who has told me we must pay for a new line (installation and rental charges). We have paid thousands of pounds for this system and now BT are asking for more money for essentially their mess up.<BR />VOSA, understandably, have strict rules regarding connection to their system. OFCOM tell me BT have eight weeks to respond to a complaint. We are losing money on a daily basis and the frustration is mounting. Any help/ideas/contacts from anyone would be useful.</P> Wed, 25 Feb 2015 14:34:35 GMT amandatakel 2015-02-25T14:34:35Z https://business.forums.bt.com/t5/Archive/Is-there-anyone-in-BT-that-can-make-a-difference/m-p/74968#M17311 <P>We are a small independant garage that before last Friday (20/2/2015) had an unreliable phone line (kept cutting out) but a reliable MOT/VOSA line. BT upgraded our lines to ISDN and put a new telephone system in which resulted in a reliable phone line but an unreliable and at times a non-existent MOT line. Despite long discussions with the salesperson and a letter to the CEO and chairman of BT (sent on the advice of the BT salesperson last Friday) I have not received a reply from anyone apart from the salesman who has told me we must pay for a new line (installation and rental charges). We have paid thousands of pounds for this system and now BT are asking for more money for essentially their mess up.<BR />VOSA, understandably, have strict rules regarding connection to their system. OFCOM tell me BT have eight weeks to respond to a complaint. We are losing money on a daily basis and the frustration is mounting. Any help/ideas/contacts from anyone would be useful.</P> Wed, 25 Feb 2015 14:34:35 GMT https://business.forums.bt.com/t5/Archive/Is-there-anyone-in-BT-that-can-make-a-difference/m-p/74968#M17311 amandatakel 2015-02-25T14:34:35Z https://business.forums.bt.com/t5/Archive/Is-there-anyone-in-BT-that-can-make-a-difference/m-p/74969#M17312 <P>Hi amandatakel, </P> <P>&nbsp;</P> <P>I have sent you a private message, if you can respond to this please and I will get this picked up for you.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Markp</P> Wed, 25 Feb 2015 15:10:57 GMT https://business.forums.bt.com/t5/Archive/Is-there-anyone-in-BT-that-can-make-a-difference/m-p/74969#M17312 markp 2015-02-25T15:10:57Z