topic Re: Appalling Cutomer Service from BT in Archive

Appalling Customer Service from BT

stellafiona — Fri, 20 Mar 2015 16:53:14 GMT

I've recently tried to close my account and take over my partners. I got a letter with the wrong address, wrong number to take over and the wrong date. I also got texted someones private information for a completely different account I have called 3 times - each time they claim they have sorted the problem and that all the the changes will take place as requested on 8th April. Today - the 20th March they have disconnected one of the services leaving me unable to work. There is no email address to write to to complain on the website - or if there is, it is well hidden!!

No one at BT apparently knows what has happened and they can't reinstall until Monday as they don't work weekends. It is a joke - if I worked like that I wouldnt have a job.

I am absolutely disgusted at their lack of service - if there was a way of not using them I would close the account like a shot

Re: Appalling Cutomer Service from BT

markp — Fri, 20 Mar 2015 14:50:12 GMT

Hi stellafiona,

is it a business or home accounts that you are trying to close/takeover from your partner?

Markp

Re: Appalling Cutomer Service from BT

stellafiona — Fri, 20 Mar 2015 16:47:47 GMT

It is a home account - I'd have thought it would have been a simple enough operation, but no. And no amount of phone calls could rectify the initial mess up. Including a call on Weds to gain confirmation that they had now rectified the date - to then find out this morning when we had no internet that they hadn't rectified it but apparently the change order had been rejected - however no one contacted us to advise or discuss - so the first we knew was when we couldnt log on!

Re: Appalling Cutomer Service from BT

markp — Fri, 20 Mar 2015 16:58:17 GMT

Hi stellafiona,

I am afarid as this is the business forum, I would not be able to get this looked into for you. But what you can do is contact the home broadband team on their chat service here or post on their forum here.

Markp