How do I get BT to LISTEN & RESPOND to my genuine complaint?

nickigray00 — Mon, 30 Mar 2015 08:57:06 GMT

I set up a new company with a new phone line in November with the sole aim of redirecting it to another manned line. The setting up was oh so easy - nothing too difficult for the sales man on the line. It was agreed a standard line, with add on redirection and only charges when redirected to mobile.

First month I spent loads of calls and loads of time hassling them to set up the redirection facility.

Then I received a bill with charges for 32 redirected calls - I got about two and both to a landline.

I called again and again and was told eventually that I was in the system and they would get back to me within two weeks.

Then nothing but a nasty call telling me to pay my bill or I would be cut off.

I paid the bill and just ignored the problem hoping it would go away! I just did not have either the time or the energy to face it all.

The next bill has just arrived - same problem 38 redirected calls - far too many - all charged.

I have just gone through the motions on escalating online this time and have got an email back that they would be back in touch in 15 days - I have been here before and got no reply, just the nasty phone call.

I am so STRESSED about this. It is a new company and I cannot afford either the time or the cost.

Is there anyone at BT that I can speak to who will be able to help me rather than just push me from pillar to post?

topic How do I get BT to LISTEN & RESPOND to my genuine complaint? in Archive

How do I get BT to LISTEN & RESPOND to my genuine complaint?