https://business.forums.bt.com/t5/Archive/phone-line-installation-long-delay/m-p/75621#M17343 <P>hi,</P><P>&nbsp;</P><P>One of our clients ordered "BT phone line and broadband" about 6 month ago.</P><P>however, the installation hasn't been done at all, yet.</P><P>&nbsp;</P><P><SPAN>They sorted out wayleave issue a good 3 month ago.</SPAN></P><P>But, still no sign of installation.</P><P><SPAN>On top of it, e</SPAN><SPAN>verytime, they made an inquiry to BT, customer service just transfered around their call, and eventually, the line was cut-off.</SPAN></P><P>&nbsp;</P><P><SPAN>It would be great if somebody could tell us what the best way to sort out this problem is ?</SPAN></P><P><SPAN>It's really a nightmare for the business.</SPAN></P><P><SPAN>(Their shop is right next to Selfridges in bond street in London.)</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>thanks.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 26 Jul 2015 12:20:23 GMT Jstream-net 2015-07-26T12:20:23Z https://business.forums.bt.com/t5/Archive/phone-line-installation-long-delay/m-p/75621#M17343 <P>hi,</P><P>&nbsp;</P><P>One of our clients ordered "BT phone line and broadband" about 6 month ago.</P><P>however, the installation hasn't been done at all, yet.</P><P>&nbsp;</P><P><SPAN>They sorted out wayleave issue a good 3 month ago.</SPAN></P><P>But, still no sign of installation.</P><P><SPAN>On top of it, e</SPAN><SPAN>verytime, they made an inquiry to BT, customer service just transfered around their call, and eventually, the line was cut-off.</SPAN></P><P>&nbsp;</P><P><SPAN>It would be great if somebody could tell us what the best way to sort out this problem is ?</SPAN></P><P><SPAN>It's really a nightmare for the business.</SPAN></P><P><SPAN>(Their shop is right next to Selfridges in bond street in London.)</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>thanks.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 26 Jul 2015 12:20:23 GMT https://business.forums.bt.com/t5/Archive/phone-line-installation-long-delay/m-p/75621#M17343 Jstream-net 2015-07-26T12:20:23Z