topic COMPLAINT in Archive https://business.forums.bt.com/t5/Archive/COMPLAINT/m-p/75686#M17349 <P>I have an on going list of complaints that I have put in writing several times with NO response.&nbsp; I also have a current issue with my main business line which has not received any incoming calls since Tuesday morning at 09.30am which is still not resolved.</P><P>&nbsp;</P><P>My main issue is that how come everytime I speak to someone I have to explain the situation over and over again?&nbsp; Why is no ONE person taken on my complaint case and dealt with it?</P><P>&nbsp;</P><P>The list of issues is ridiculous and yet no resolution, no one cares, no one appears to know what each other is doing in the company.</P><P>&nbsp;</P><P>I would like to have a direct line or an office that I can go to in person to get this resolved, I wish to speak to the top person who deals with complaints so that they can be held responsible until the matter is resolved</P> Thu, 06 Aug 2015 12:27:27 GMT lomond 2015-08-06T12:27:27Z COMPLAINT https://business.forums.bt.com/t5/Archive/COMPLAINT/m-p/75686#M17349 <P>I have an on going list of complaints that I have put in writing several times with NO response.&nbsp; I also have a current issue with my main business line which has not received any incoming calls since Tuesday morning at 09.30am which is still not resolved.</P><P>&nbsp;</P><P>My main issue is that how come everytime I speak to someone I have to explain the situation over and over again?&nbsp; Why is no ONE person taken on my complaint case and dealt with it?</P><P>&nbsp;</P><P>The list of issues is ridiculous and yet no resolution, no one cares, no one appears to know what each other is doing in the company.</P><P>&nbsp;</P><P>I would like to have a direct line or an office that I can go to in person to get this resolved, I wish to speak to the top person who deals with complaints so that they can be held responsible until the matter is resolved</P> Thu, 06 Aug 2015 12:27:27 GMT https://business.forums.bt.com/t5/Archive/COMPLAINT/m-p/75686#M17349 lomond 2015-08-06T12:27:27Z