2gb of extra data CHARGED £1068 !!

CP86JP75 — Wed, 04 Nov 2015 21:49:45 GMT

Please help, I have 4 Mobile Handsets one is an IPhone. All with BT, we have had these for many months and pay for Data and never gone over on usage.
An average bill is £130 monthly for this.
As a result of an Apple update in October (not to the users knowledge) the IPhone now uses mobile data to update (not just WiFi). I am told by BT Staff today this is a 'Apple change'. This resulted in a 2gb over usage.

I accept if it has gone over an amount must be paid and we must review to ensure we have the correct package (which we have for months??)

To receive a £1413.29 Bill including £1068.78 charges for this 'over usage' is unacceptable.

BT offer a 3GB bolt on for £20?

We have tried to resolve this today with three BT personnel who all understand the issue and even explained that it was a IPhone change responsible, yet say nothing can be done and we are responsible for payment.

TO CONCLUDE - OUR DAY TO DAY USAGE REMAINS UNCHANGED. YET AS A RESULT OF A APPLE CHANGE THAT BT ARE IN KNOWLEDGE OF, WE MUST PAY A WHOOPING £1068.78???

I do hope BT can help with this before further action is taken.

Re: 2gb of extra data CHARGED £1068 !!

markp — Fri, 06 Nov 2015 14:57:42 GMT

Hi CP86JP75,

I have sent you a private message, if you can respond to this please, I will contact the mobile team on your behalf and see what can be done to resolve this problem

Markp

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2gb of extra data CHARGED £1068 !!

Re: 2gb of extra data CHARGED £1068 !!