https://business.forums.bt.com/t5/Archive/Adding-DDI-to-BCM450/m-p/76598#M17411 <P>Forgot to mention that we have an ISDN30!</P> Wed, 06 Jan 2016 12:05:14 GMT kxhost 2016-01-06T12:05:14Z https://business.forums.bt.com/t5/Archive/Adding-DDI-to-BCM450/m-p/76597#M17410 <P>Hi guys,</P><P>&nbsp;</P><P>We've recently purchased some more DDIs and need to set them up on our BCM450 via Business Element Manager (BEM).</P><P>&nbsp;</P><P>I've added them in BEM (Configuration -&gt; Telephony -&gt; Lines -&gt; Target Lines) in the same way that our existing DDIs are listed. I've then logged into Call Pilot Manager to point the DDIs line to the callcentre skillset.</P><P>&nbsp;</P><P>When dialling the new DDIs, it&nbsp;reads 'Unallocated' on the phone and it says 'The number is not recognised'.</P><P>&nbsp;</P><P>Our provider suggests that we must have not set the number up correctly on the BCM, but that they can get BT to look into it - thoughu we will be charged if there isn't a fault their end.</P><P>&nbsp;</P><P>Any help will be appreciated guys!</P> Wed, 06 Jan 2016 12:03:16 GMT https://business.forums.bt.com/t5/Archive/Adding-DDI-to-BCM450/m-p/76597#M17410 kxhost 2016-01-06T12:03:16Z https://business.forums.bt.com/t5/Archive/Adding-DDI-to-BCM450/m-p/76598#M17411 <P>Forgot to mention that we have an ISDN30!</P> Wed, 06 Jan 2016 12:05:14 GMT https://business.forums.bt.com/t5/Archive/Adding-DDI-to-BCM450/m-p/76598#M17411 kxhost 2016-01-06T12:05:14Z