https://business.forums.bt.com/t5/Archive/very-poor-fault-repair-service/m-p/77118#M17433 <P>Phones went off 5th of December and we have critical care &nbsp;and are a business, &nbsp;get constant &nbsp;un truths of a different person from bt every time we phone, &nbsp;its alway &nbsp;a date far in advance &nbsp;so that we wont phone for a week or two, its been a night mare having to use another computer at &nbsp;a freinds office to at least keep things going , Our only hope now is that we &nbsp;have a contact in Blackburn who is trying her best to get openreach to get out and &nbsp;fix the fault, &nbsp;tried to leave and go to another phone company , but bt want £1800.00 for us to leave and they want to keep our long established number, &nbsp;oh and don't bother writing to the &nbsp;Bt Corespondance &nbsp;centre ten letters later they do not corespond. I would hire a cherry picker myself &nbsp;and put &nbsp;the new two core cable in if I knew which &nbsp;cable it was I am that desperate for closure on this.</P> Sat, 13 Feb 2016 11:32:18 GMT recoverypaul 2016-02-13T11:32:18Z https://business.forums.bt.com/t5/Archive/very-poor-fault-repair-service/m-p/77118#M17433 <P>Phones went off 5th of December and we have critical care &nbsp;and are a business, &nbsp;get constant &nbsp;un truths of a different person from bt every time we phone, &nbsp;its alway &nbsp;a date far in advance &nbsp;so that we wont phone for a week or two, its been a night mare having to use another computer at &nbsp;a freinds office to at least keep things going , Our only hope now is that we &nbsp;have a contact in Blackburn who is trying her best to get openreach to get out and &nbsp;fix the fault, &nbsp;tried to leave and go to another phone company , but bt want £1800.00 for us to leave and they want to keep our long established number, &nbsp;oh and don't bother writing to the &nbsp;Bt Corespondance &nbsp;centre ten letters later they do not corespond. I would hire a cherry picker myself &nbsp;and put &nbsp;the new two core cable in if I knew which &nbsp;cable it was I am that desperate for closure on this.</P> Sat, 13 Feb 2016 11:32:18 GMT https://business.forums.bt.com/t5/Archive/very-poor-fault-repair-service/m-p/77118#M17433 recoverypaul 2016-02-13T11:32:18Z