topic Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com) in Archive

Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

BE_Product_Mngr — Wed, 04 Feb 2009 12:31:46 GMT

Hi,

I'm interested to hear your opinions about BT Business Email - (these are email accounts with @btconnect.com or @btclick.com) - what do you value? What would you like to see more of? What changes or improvements would you like to see made? We value your feedback in helping us to create a better product so please post here and get your views heard - it would also help if you provide the type of email account you have (Lite/included with Broadband or Plus purchased accounts) and how you access that account (POP/Outlook/webmail etc).

Your suggestions and opinions will help us shape our future strategies.

Thanks,

Roger

BT Product Manager

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

alastair — Wed, 04 Feb 2009 15:22:54 GMT

think alot of people disagree with the fact you cant send to more than 50 contacts in a distribution list and will want to be able to send to alot more than 50

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

kbs — Wed, 04 Feb 2009 16:35:27 GMT

We were trying to set up 30 users via email lite but the system crashed and wouldnt allow further users to be added.

BT 'help' told us a 'non customer facing back office team' were dealing with it and we would just have to wait until they resolved it (no SLA). After two months of it not working and no reply from BT we gave up. We even sent a written complaint in attempt to get an answer.

This year we are trying the same thing..... and getting the same problem.

BT need to develop a SLA for this product and provide help staff that can deal with it rather than passing to a hidden team and allowing the customer facing team to forget about it.

Keith

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

DavyWavy — Thu, 05 Feb 2009 09:53:11 GMT

I would like to able to switch on (and off) a pop-up box that appears on your screen to inform you that an email has arrived in your "In Box".

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

BE_Product_Mngr — Fri, 20 Feb 2009 16:41:10 GMT

Removing Email arrival notification .......

If you are using Webmail - Outlook Web Access - if you you click on Options (bottom left ) button then under Message Options there is an option to turn off.

If you are using an email client then there is an option in the client.

Hope this helps

Roger B

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

PaulMain — Sat, 09 Feb 2013 09:35:32 GMT

My BTClick email address is used for many purposes including validation. Now that you have stopped the ability to send as this address I am forced into a long and costly process of changing the whole way I work. This is just another example of the lack of consideration BT makes with respect to users.

I migrated this week and lost this ability to send as. Apparently they is no provision for send as within the Microsoft hosted Office 365. All down to money rather than service to customers.

If you can't restore my ability to send as @btclick.com then I will move to another carrier. I will also remove BT from preferred supplier on any future company projects.

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

dimitri — Sun, 10 Feb 2013 13:30:58 GMT

Although this is a very old thread, I am glad that Paul is voicing the exact same concerns I have.

I have had a btclick.com address since BT Broadband was piloted in 2000/2001. The move to btconnect.com did worry me a bit but at least BT kept the btclick.com alias going. Now, I will have to contact hundreds of customers, online services, banks, PayPal and god knows who else. The stupid thing is that I can't do this in advance because BT have not confirmed that the domain name I specified (and which I already own) will be used for the new email.

I am due to be migrated to Office 365 tomorrow, 11 Feb, but as yet I have had no offcial conversation with BT regarding the use of one of my existing domain names. Calls to the 'specialist' (!!) upgrade line as well as one attempt at Online Chat, only led to 'somebody technical will call you within 48 hours'... Now there is no 48 hour window left for this to happen. Not surprisingly, in each one of my 4 calls, the support person confirmed that no record existed of my previous call... That's what happens when you pay peanuts!

As Paul said, it is all down to money, including the appalling lack of basic technical expertise or customer service attitude. Tragically, this is BT Business - what a woeful display of incompetence!

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

dimitri — Sun, 10 Feb 2013 13:36:21 GMT

..it's also quite telling that the originator of this thread, BE_Product_Mngr, hasn't been seen since the middle of 2009

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

markp — Mon, 11 Feb 2013 09:31:39 GMT

Hi All,

the @btclick address can be used on the new Office 365 mail platform. If your @btclick address is not working please contact our support desk, as there could be a fault with the account.

Regards

Markp

BT Business Forum Moderator

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

dimitri — Mon, 11 Feb 2013 13:06:04 GMT

@markp wrote:
Hi All,

@the @btclick address can be used on the new Office 365 mail platform. If your @btclick address is not working please contact our support desk, as there could be a fault with the account.

Regards

Markp

BT Business Forum Moderator

Thanks Mark

I will keep my fingers crossed! It seems that using a customer-owned domain name -a supported option according to BT- is too much hassle

Dimitri

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

lizbutler42 — Fri, 22 Feb 2013 13:11:51 GMT

why did you "upgrade", service is worse than ever. Also Why can I not get email on a new laptop with Windows *. This is pathetic, keep up or loose customers.

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

MHC — Sat, 23 Feb 2013 12:30:45 GMT

@lizbutler42 wrote:
why did you "upgrade", service is worse than ever. Also Why can I not get email on a new laptop with Windows *. This is pathetic, keep up or loose customers.

Maybe it is down to you and your setting up ...

I have just had around 15 accounts migrated and apart from one issue where Nokia were assuming ever account migrated at day 1 there have been no issues. Several of those accounts are fed to more than one PC/smartphone and some PCs access several accounts.

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

Blackheath — Mon, 25 Feb 2013 17:20:22 GMT

Absolutely horrendous so far. Have received duplicate copies of every single email I've ever received for the past three years - four times. Cannot get it to sync properly with Outlook even the helpdesk couldn't. Was told by helpdesk my company is looking at a 48 hour wait. Had to send staff home because no one can work, losing money by the hour. The email send out rate isn't geared towards business at all, it's more suited for home use. The extra storage is a smoke screen.

This is a major step backwards. Searched site for a way to access email on a browser, like navigating through a maze.

Very let down and seriously worried. This glossy unneeded downgrade will have a detrimental effect on my business. Not so much unhappy as hurled into a state of emergency. About to begin the time-consuming task of evaluating alternatives to BT for the first time in twelve years of business.

Exhausting day with no work done and loads of unhappy customers.

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

dickson1025 — Mon, 25 Feb 2013 19:09:57 GMT

I have to say that I can only agree that the forced move from BT connect to Office 365 Outlook mail has been a retrograde move.

Here is a list of issues that have affected me.

1 - product support specialist that called me (after 53 hours) lied to me (I do have to update all my printed correspondence, business cards, letter heads and web pages because I can no longer send mail with a bt connect email address).

2 - The update process told me to update my mail application from Outlook 2003 to Outlook 2007

3 - Updating Outlook 2003 to Outlook 2007 lost my interconnectivity with Adobe Acrobat 7 - serious issue as I can no longer export folders as a PDF document

4 - Mails sent to certain customers are rejected by the bigfish.com server - serious issue This happens with the following OS - XP (SP3) Vista and Windows 7 (not dumb enough to buy Windows 😎 using either IMAP connection or direct Office 365 BT Outlook mail server

5 - I use IMAP on multiple systems, it took me 2 hours of searching the BT support site before I found the IMAP server credentials for Office 365 BT Outlook mail

Perhaps most serious of all faced with the prospect of having to update 3 more laptops from Outlook 2003 to Outlook 2007 I decided to set up Outlook 2003 to the IMAP server credentials for Office 365 BT Outlook mail and discovered the IMAP service for Office 365 worked perfectly in Outlook 2003! No where on the BT web site is this information given!

As I don't seem to be able to have a conversation with a competent and truthful BT support employee my next step is to write a formal letter of complaint to BT Head Office. The more people who write such letters the more chance of being listed to.

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

Anonymous — Mon, 25 Feb 2013 22:02:49 GMT

Don't see why you can't keep btconnect email. We have a mix of domain and btconnect, which is working OK now after 7 days of no email for two accounts!

Re: Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

pamelap — Fri, 11 Oct 2013 01:39:47 GMT

I did contact support. They refuse to help restore my btclick user account which was working right up to the moment a BT agent changed the password about 6 weeks ago (ie. early September 2013) - see my reply to http://business.forums.bt.com/t5/Email/BT-Click-AGAIN/m-p/66464#M6254 for the gory details.

So when did this "policy" of helping us btclick account holders change because it sure isn't working now?

I want my btclick account back!!