topic Re: Keeping old BTinternet.com email addresses from Dial Up in Archive

Keeping old BTinternet.com email addresses from Dial Up

merlin1812 — Mon, 30 Nov 2009 18:31:57 GMT

We had BT Dial Up before we moved to business broadband in August. We have been able to download our email using our @btinternet.com addresses but today we have a problem with the sub-accounts. We get an error message that the password was not recognised. The master account from the old BT Dial Up account is fine. I understood we could keep our old BT Internet email addresses when we upgraded to broadband. Clarification appreciated.

Thanks.

Re: Keeping old BTinternet.com email addresses from Dial Up

spank — Tue, 01 Dec 2009 17:17:56 GMT

Hi there,

Your account has likely been suspended due to the transfer.

I have came a cross various scenarios with this issue so I can't say for sure what the answer is but....there is a service within BT residential called 'premium mail'. You pay £1.50 a month and they keep your email addresses and email service alive for you.

I have been told that migrating to business broadband automatically adds this service but in my experience you have to request it.

If you contact BT Residential and say you want your email addresses activated on a premium mail account they should know what you are talking about and pass you to the premium mail department.

You can then continue to use the addresses on your new business broadband.

Thanks

Re: Keeping old BTinternet.com email addresses from Dial Up

mcnaughtdavis — Wed, 20 Jan 2010 15:04:35 GMT

I have been told that migrating to business broadband automatically adds this service but in my experience you have to request it.

If you contact BT Residential and say you want your email addresses activated on a premium mail account they should know what you are talking about and pass you to the premium mail department.

You can then continue to use the addresses on your new business broadband.

Thanks

Re: Keeping old BTinternet.com email addresses from Dial Up

mcnaughtdavis — Wed, 20 Jan 2010 15:09:01 GMT

I have been told that migrating to business broadband automatically adds this service but in my experience you have to request it.

If you contact BT Residential and say you want your email addresses activated on a premium mail account they should know what you are talking about and pass you to the premium mail department.

You can then continue to use the addresses on your new business broadband.

Thanks Ian McNaught-Davis. When can I read my e.mail?

Re: Keeping old BTinternet.com email addresses from Dial Up

spank — Wed, 20 Jan 2010 15:24:42 GMT

Immediatelly.

Re: Keeping old BTinternet.com email addresses from Dial Up

mcnaughtdavis — Sun, 24 Jan 2010 13:06:35 GMT

I have BT Broadband which I can use for certain purposes but I can no longer receive nor send e.mail using broadband. which should replace dial up.

WHAT DO i HAVE TO DO TO TO USE THE BROADBAND FOR MY MAIL. I BELIEVE I CAN PAY MONTHLY AND KEEP MY E.MAIL SERVICE ALIVE.

MY ALTERNETAIVE IS TO GO TO VIRGIN. DOES THIS MAKE SENSE?

Re: Keeping old BTinternet.com email addresses from Dial Up

spank — Mon, 25 Jan 2010 12:48:30 GMT

The answer to the original question above also applies to you, same answer, premium mail.

Re: Keeping old BTinternet.com email addresses from Dial Up

Patricia-Lane — Mon, 01 Jun 2015 19:40:38 GMT

@spank wrote:
Hi there,

Your account has likely been suspended due to the transfer.

I have came a cross various scenarios with this issue so I can't say for sure what the answer is but....there is a service within BT residential called 'premium mail'. You pay £1.50 a month and they keep your email addresses and email service alive for you.

I have been told that migrating to business broadband automatically adds this service but in my experience you have to request it.

If you contact BT Residential and say you want your email addresses activated on a premium mail account they should know what you are talking about and pass you to the premium mail department.

You can then continue to use the addresses on your new business broadband.

Thanks

I just think (know) Bt dont want my custom. Sad!

@spank wrote:
Hi there,

Your account has likely been suspended due to the transfer.

I have came a cross various scenarios with this issue so I can't say for sure what the answer is but....there is a service within BT residential called 'premium mail'. You pay £1.50 a month and they keep your email addresses and email service alive for you.

I have been told that migrating to business broadband automatically adds this service but in my experience you have to request it.

If you contact BT Residential and say you want your email addresses activated on a premium mail account they should know what you are talking about and pass you to the premium mail department.

You can then continue to use the addresses on your new business broadband.

Thanks