topic Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT. in Archive

BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

BarkerBT1 — Wed, 09 Dec 2009 09:22:35 GMT

It seems to be a re-occuring problem lately but my customers are getting the adhoc Password error and are not receiving/sending mail.

Anyone else getting the problem today and can BT explain?

Thanks

Barker

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

sfowler — Wed, 09 Dec 2009 09:49:53 GMT

Yes I am having lots of problems as well, I have received no email for 24 hours and they said it had been resolved after 5 hours, not here.....

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

gcmp — Wed, 09 Dec 2009 09:52:11 GMT

I have not been able to receive my business emails since 11 am yesterday, not through my laptop, iPhone or using the online email service. The problems isn't specific to which email client is being used, it's just not working, and must be a bt server issue. I'd like to know whether all the emails sent to me since 11 am yesterday are lost forever?

The online status update informs us that the problem is resolved. Obviously it's not. The recorded telephone announcement on the helpline says the problem is being looked at by BT engineers. The helpline then rings until eventually the caller is cut off. Nice touch, that.

If anyone from BT is reading this - what is being done to sort this situation out? A lot of our business depend on this email service and cannot operate without it.

GCMP

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

sfowler — Wed, 09 Dec 2009 09:57:08 GMT

Exactly the same issues here, again since 11am yesterday. No access via the webmail, outlook, blackberry etc....I chatted via the online help for ages from 8am tis morning and finally they confirmed that te problem was ongoing from yesterday to some customers - tried to say it Microsoft updated outlook, not sure if that is the problem though.

I seriously need emails and soon, not great at this time of year either...answers please BT

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

abcprint — Wed, 09 Dec 2009 10:31:55 GMT

Some of our accounts received a load of emails at once late yesterday afternoon which seemed to fill in the three or four hours the servers were down but other accounts have still received nothing. Passwords are now being accepted though. One account shows a 503 error when accessed through Outlook Web Access.

Seems BT are still ironing out problems from yesterday.

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

suevt — Wed, 09 Dec 2009 10:58:47 GMT

We are having the same problems with btconnect.com - btinternet.com is working properly. It's now been off for the better part of 24 hours with no explanation!

I've also had a 503 error on web access.

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

Thompsontext — Wed, 09 Dec 2009 11:26:53 GMT

Ditto intermittent email problems over 8th-9th Dec with a POP client (Mac OS X mail) rejecting my password repeatedly. Webmail was accessible though at the same time POP wasn't. Seems OK at the moment.

Has happened before.

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

suevt — Thu, 10 Dec 2009 10:47:25 GMT

Ours is still demanding and rejecting a password, although web access is OK - any answers from management yet?

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

spank — Thu, 10 Dec 2009 11:13:58 GMT

Hi there,

If web mail is working then try going into the mail account properties and re typing the password in there. Sometimes it doesn't work if you type it into the logon box when it pops up.

Thanks

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

Fiona — Thu, 10 Dec 2009 13:51:39 GMT

BT is aware of an intermittent issue which has been affecting a small number of customers. Full service has been restored and our support teams are investigating the cause of the problem. Sorry for any inconvenience this has caused.

Mail that has been queued on our system is being delivered.

Kind Regards

Fiona
BT Business Forum Moderator

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

orbit987 — Thu, 10 Dec 2009 18:27:10 GMT

Hi,

since this started we can no longer get emails to our Blackberries (BIS). We have Email Plus Organise and Share and have been using BIS via Outlook Web Access option for the past year. I've tried reverting to POP/IMAP at my BIS Portal but it refuses to find the BT servers. Originally though it was a blackberry issues but after some testing it now looking like its a BT one.

I can logon fine via Outlook Web Access but obviously the BIS server cannot.

HELP!

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

Tracey — Fri, 11 Dec 2009 11:50:06 GMT

Hi all,

Can you please private message me with your details if you are still having problems with your mail.

Thanks

Tracey

BT Forum Moderator

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

mitch — Mon, 08 Feb 2010 09:34:12 GMT

Hasthsi problem been resolved as i am having a similar problem

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

BarkerBT1 — Tue, 09 Feb 2010 15:17:14 GMT

Hi,

Yep again we are having problems. Some mail being sent others not. Some being returned with :

The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

< c2bthomr10.btconnect.com #5.1.1 SMTP; 550 5.7.1 Unable to relay for xxx@xxx>

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

hezza — Tue, 31 Jan 2012 09:44:17 GMT

Yes I have been having problems on BT internet for a few weeks but I find if I reset the password it cures the problem momontarily.

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

greenwoodt — Tue, 31 Jan 2012 10:34:49 GMT

Email was very slow yesterday and not working today.

Error message reads 'Mail server pop3.btconnect.com responded: Unrecognised internal error:0x80200104'

Please sort this out pronto !

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

clarebear — Tue, 31 Jan 2012 11:31:56 GMT

We are having the same problem in our office too.

1 colleague has logged on to the bt website to check his emails but I can't do seem to do that either, I get a message stating 'service unavailable'

so currently i cannot check my emails

please can someone offer some help

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

greenwoodt — Tue, 31 Jan 2012 11:33:20 GMT

Now getting a different error message - ' Connect attempt failed: server may be down or too busy to respond '

Tell me something I don't know !

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

clarebear — Tue, 31 Jan 2012 11:47:28 GMT

my error message has cahnged to the same now

Re: BT Outlook Email/Password Problems Again? I.E Email server problems at BT.

celavey — Wed, 29 Feb 2012 06:34:26 GMT

How does BT Outlook works if you already have MS Outlook?