topic Re: Cannot receive email on iPhone with new Office 365 settings in Archive

Cannot receive email on iPhone with new Office 365 settings

richardsdavison — Wed, 22 Feb 2012 09:11:47 GMT

Following the upgrade to Microsoft Office 365 I setup my iPhone email accounts with the new "outlook.com" settings as per the instructions. The message "pop.outlook.com is not responding" comes back every time. I've double checked the settings against the instructions and they are OK but while I can send emails I cannot receive any. I'm with Orange if it makes any difference.

Re: Cannot receive email on iPhone with new Office 365 settings

klauzser — Fri, 24 Feb 2012 01:31:53 GMT

Have you tried using different email clients on your iPhone?

Re: Cannot receive email on iPhone with new Office 365 settings

markp — Fri, 24 Feb 2012 15:56:10 GMT

Hi richardsdavison,

If you go to the thread "What are the correct SMTP settings for Outlook?"

These are the correct server settings for using our new email servers with office 365.

Regards

Markp

BT Business Forum Moderator

Re: Cannot receive email on iPhone with new Office 365 settings

richardsdavison — Fri, 24 Feb 2012 15:51:13 GMT

gmail, aol, yahoo and hotmail all work OK. It's just my btconnect addresses and only since the upgrade to 365. On the old platform I could send and receive.

Re: Cannot receive email on iPhone with new Office 365 settings

richardsdavison — Fri, 24 Feb 2012 15:54:24 GMT

Outlook is setup and working on my office PC. It's the settings on my iPhone that are not working. "pop.outlook.com" is not resonding so I cannot receive emails. I have checked the setiings a dozen times and they are correct. Is this an issue with Orange?

Re: Cannot receive email on iPhone with new Office 365 settings

Foxy2012 — Tue, 03 Apr 2012 15:04:18 GMT

Hi Richard, did you sort this out? We were transferred last Friday, are with brconnect and can't receive e-mails on the iphones, no problems at all with our computers. Have tried the helpline who gave up on us, and even a paid one but they just blame our phones. I'm amazed that you had the problem a month ago but they are still giving the same incorrect info. It seems 'they' have washed their hands of us. Yes, we can also send but not receive. Grrr....

Re: Cannot receive email on iPhone with new Office 365 settings

Buck21 — Sat, 07 Apr 2012 11:17:40 GMT

I had the same problem with BT switching over to Outlook 365. Found the answer was to delete all old mail settings and start again using the "how do I connecty my BT Business email to my iPhone" instructions. It took ages, but I finally got there.

Re: Cannot receive email on iPhone with new Office 365 settings

nayan007 — Thu, 12 Apr 2012 04:05:41 GMT

Hi Buck21,

Did your problem got resolved,if still persisting problem then please post here.

Re: Cannot receive email on iPhone with new Office 365 settings

jpcs — Thu, 12 Apr 2012 10:44:19 GMT

I've set my iphone 3GS up as described above and it passes all of the checks etc in setup then initially seems to work but all I get are "this message has no content". The emails are coming through fine though on my PC using Oulook 2010 but the incoming and outgoing mail server addresses are different as are the port numbers.

Any help on this would be greatly appreciated as would knowing I'm not alone with this issue!

Thanks

John

Re: Cannot receive email on iPhone with new Office 365 settings

andyr — Thu, 12 Apr 2012 17:29:14 GMT

I have the same issue as John , i also have the 3 GS and cannot get email to work on my iphone, works fine on my pc though

Re: Cannot receive email on iPhone with new Office 365 settings

normal9648 — Tue, 29 May 2012 11:16:54 GMT

I was "lucky" enough to be upgraded yesterday (29/05) and my exchange server stopped dead in the water (no SSL so BT doesn't support it).

I got round it in outlook (and, I suggest, any other pop3 connector) by logging onto the webmail (login.microsoftonline.com - email address / password) then using "options all" to look at the email settings report.

I found out that just putting pop.outlook.com doesn't work as (in my case) the actual address was pod51014.outlook.com. smtp.outlook.com seems to work but again the report says pod51014.outlook.com.

I do mean POD not POP in the address.

Re: Cannot receive email on iPhone with new Office 365 settings

styx — Mon, 13 Aug 2012 16:20:38 GMT

Re: Cannot receive email on iPhone with new Office 365 settings

daempii — Sat, 18 Aug 2012 02:32:23 GMT

It has been a few months and just wondering if you were able to fix this problem?

Re: Cannot receive email on iPhone with new Office 365 settings

GPontet — Wed, 13 Feb 2013 08:57:44 GMT

BT are completely unprepared for the effect Outlook 365 has had on iOS devices.

Continuously referring customers to the settings on your website is pointless, they do not work and pointing customers in the direction of Apple as I was this morning is an abdication of your responsibility to your business customers who prior to your interuption to our service were doing fine.

Take ownershipof the problem, liaise with Apple and give customers the correct information or revert back to Outlook pre 365.

Also non of your operators are prepared for calls regarding Outlook 365 and are directing customers all over the shop.

Instead of being out working I'm spending the morning trying to resolve these problems. I would love to charge BT for my time or deduct it from my bill. Very typically BT's disregard for their customers.

Re: Cannot receive email on iPhone with new Office 365 settings

funewayzz — Wed, 24 Apr 2013 12:35:50 GMT

the server setting varies depending upon your region follwing is the link to some handful information about 365 try this

http://funbird.co.uk/blog/tech-articals/important-urls-for-microsoft-online-services-office-365/

Re: Cannot receive email on iPhone with new Office 365 settings

Burkem5 — Wed, 24 Apr 2013 14:17:05 GMT

Hi Guys

I am sorry that there have been issues with IOS working with the new 365 system, i also understand that SBS2003 has trouble sending through the new system as it requires one login for all accounts and 365 requires 1 login per account.

For the Iphone issues click here
this is a set up walkthrough i did when i was fairly new to the forums it contains screenshots i believe were from an IOS 4 device.

I work on the Livechat desk and can assure you that these do work, i have set up a large number of smartphones to recieve email.

If that does not work for you please contact the livechat desk here

We spend a bit more time on mobiles and have quite a bit of experience setting these up

For the SBS2003 issues those are a bit more complicated

The official fix for this is to get you a static IP then have reverse DNS set up, article here, and have you set SBS2003 to work as its own outgoing server.

There are work arounds and fixes for this but these are all short term. This is the only way i know to truly fix the outgoing issue.

As for the POD servers mentioned by Normal

The 365 server pop.outlook.com consists of tons of these POD servers, by connecting to pop.outlook.com you are ensuring that should a single pod server go down you still have others to work through.

If you connect to a specific POD and that goes down so does your outlook email access.

My suggestion is to either contact us so we can help with set up or look of the support pages for step by step setup instructions.

Thanks

Re: Cannot receive email on iPhone with new Office 365 settings

kafarquharson — Sun, 08 Sep 2013 19:31:25 GMT

We have an iPhone 3GS on a Vodafone PAYG account. Outgoing email works, but having got your settings, it does not work for email inbound. On Vodafone I have changed data service to pp.vodafone.co.uk.

How can I get incoming email working.

Thank you

Kevin