topic Re: no email in Archive

no email

artcamera — Wed, 07 Mar 2012 12:07:21 GMT

I had to temporarily give up BT Broadband. Should I still receive business emails? Because I'm not.

Re: no email

nayan007 — Wed, 07 Mar 2012 12:54:50 GMT

No,then you will not receieve any mails.

Re: no email

OldWolf — Wed, 07 Mar 2012 13:26:43 GMT

Hi,

Kind of need clarification on this. If you're account has been completely cancelled then no, but if you've taken broadband off and still have a Pay As you Go account then yes, unless it's just broken.

If you call Billing on 0845 600 7020 and have them change the account to PAYG (as long as everything is paid up) then you'll get emails again. Probably won't get anything that was sitting on the server, or that came in while the account was down though.

Hope that helps.

Cheers

Dave A

Re: no email

artcamera — Wed, 07 Mar 2012 15:38:24 GMT

Thanks for your reply. I cancelled broadband but kept my business account. BT is hosting 2 websites and various email addresses and aliases. I can email from BTconnect, but anything I send to it does not appear.