topic Re: Email migration to office 365 doesn't work - help!!!!! in Archive

Email migration to office 365 doesn't work - help!!!!!

rossco — Thu, 05 Apr 2012 09:37:23 GMT

Hi,

Hoping that some-one will be able to help me find out how I can get my outlook 2007 mail client to start receiving emails again after BT migrated our office mail server over to the new 365 system. thus far no-one has answered any of the phone numbers that I dial for the BT 'support', and all the information on the BT website appears to give the wrong server setting details.

Any help greatly appreciated as its been a couple of days now that I can-not download my emails.

Ross.

Re: Email migration to office 365 doesn't work - help!!!!!

markp — Thu, 05 Apr 2012 10:14:35 GMT

Hi rossco,

If you look at the thread "What are the correct SMTP settings for Outlook?". This explains what the correct settings are that you need to use in outlook 2007. If these settings do not work I would advise contacting the helpdesk on 0845 600 7020 or through their live chat service.

Regards

MarkP

BT Business Forum Moderator

Re: Email migration to office 365 doesn't work - help!!!!!

rossco — Thu, 05 Apr 2012 11:54:43 GMT

Hi Markp,

Thanks for the link, that’s fixed it now - really appreciate the swift response.

I might suggest to BT though that they update their help pages as all the links give the wrong server settings. I tried the number you gave before, however it would seem the help desk is woefully undermanned at the moment as after an hour on hold the call got dropped and repeat tries never solicited any response other than the automated 'your call is in a queue and is important to us' message until the line was dropped.

Anyhow, thanks again for your assistance, greatly appreciated.

Best regards

Ross.

Re: Email migration to office 365 doesn't work - help!!!!!

PeggyS — Thu, 12 Apr 2012 10:33:48 GMT

Hi, we were "migrated" to your new 365 system yesterday. So far we have wasted two whole days talking to your help desk and failing to get a solution.

We are getting hundreds of the same emails coming down from the BT server and failing to send emails ourselves.

If this is progress give me a typewriter!

Last thing I was told yesterday when I was being "helped" was that my Outlook 2003 was too old and I needed to buy an upgrade. Why not specify that before getting customers to opt for the upgrade.

Re: Email migration to office 365 doesn't work - help!!!!!

Robin1947 — Thu, 12 Apr 2012 11:29:09 GMT

The e-mail migration worked OK for me on my PC and I have no problems sending or receiving e-mails. However!! When trying to set up the service on my Android phone the picture is different. I tried entering the new Incoming & Outgoing Server settingls ('pop.outlook.com' & 'smtp.outlook.com') but the phone refused to accept these details and I got the error message "Username or password incorrect"; although both had been entered correctly.

The phone accepts the old settings ('pop3.btconnect.com' & 'smtp.btconnect.com') but then I can only send e-mails, not receive them.

Any guidance would be appreciated.

I had a 'live chat' yesterday about this and the suggestion was that the phone was at fault. However, my two other e-mail accounts, one Outlook & the other Gmail, both work fine. So it's back to BT for help please.

Re: Email migration to office 365 doesn't work - help!!!!!

Chris2218 — Thu, 12 Apr 2012 14:02:07 GMT

Hi. Yes I have had the same trouble with this on a iphone 4S on O2 and have spoken with there IT department with very little help. However I think I have hte answer to the problem.

Follow BTs guidance on IPad and Iphone but do it with wifi turned off rely on 3G it is slower but it will work. When you complete the initial box put name in and email address but change btconnect in description to email address as well. get verified and if the info box pops up for POP check the settings i.e. port numbers. Then just complete. Afterwards you can change the Description to whatever you want. IT Works 6 hours I tried less than 5 minutes my way. Best of luck.

Re: Email migration to office 365 doesn't work - help!!!!!

Robin1947 — Sat, 14 Apr 2012 09:03:57 GMT

Thanks for your comments but I have an Android phone so your guidance was not applicable. What would be nice is if a BT Moderator could provide an answer????

Re: Email migration to office 365 doesn't work - help!!!!!

neilpost — Tue, 17 Apr 2012 20:13:28 GMT

Can't help but agree.

The Business Broadband Helper Installer was dreadful.

The Business Broadband Helper fundamerntally does not work

The FAQ articles do not work, as they do not mention the related article about Ports and Encrytion settings.

A BT 'Right First Time' fail.

Re: Email migration to office 365 doesn't work - help!!!!!

kuerten — Wed, 18 Apr 2012 12:40:04 GMT

Hi Robin.

The phone accepts the old settings ('pop3.btconnect.com' & 'smtp.btconnect.com') but then I can only send e-mails, not receive them.

It means that there's something not right on the Pop3 server. BT needs to verify this.

Re: Email migration to office 365 doesn't work - help!!!!!

Paula38 — Wed, 18 Apr 2012 13:31:11 GMT

Hi, i have a android phone with the new email working fine.

My Incoming settings are:-

Protocol - POP

Email address & Username are the same i.e. paula@btconnect.com
Password

POP server - pop.outlook.com

Security type - SSL

Server Port - 995

Outgoing settings are:-

Login required - ticked

Username - as above

Password

SMTP server - smtp.outlook.com
Security type - TLS

Server port - 587

Re: Email migration to office 365 doesn't work - help!!!!!

Snowbird — Wed, 18 Apr 2012 13:49:04 GMT

I also spent a fruitless hour flogging through the BT and MS systems to sort this mess out. The BT configurator for Outlook (2010 in my case) was useless. It left the settings as follows:

Pop3: pop3.btconnect.com port 25 no encryption

SMTP: smtp.btonnect.com port 10 no encryption

That sent OK but didn't receive e-mails, which is what you found, Kuerten. So I then searched through Office 365 help and found the following settings:

Pop3: pod51017.outlook.com port 995 SSL encryption

SMTP: pod51017.outlook.com port 587 TLS encryption

That received but didn't send! It gave an authentication failure connecting to the SMTP server. So I searched through the BT help information and found the following:

Pop3: pop.outlook.com port 995 SSL encryption

SMTP: smtp.outlook.com port 587 TLS/SSL encryption

That received but again didn't send. Further investigation showed that SSL is NOT an option for SMTP. It MUST be TLS. But it still didn't send; again I get an authentication failure. So then I tried an extra setting in Outlook:

Go to Account settings/Change Account/More settings/Advanced/Outgoing server.

Make sure that "My outgoing (SMTP) server requires authentication" is ticked.

***Now make sure that the radio button "use same settings as my incoming mail server" is ticked. ***

It wasn't, in my case, and THAT was the problem.

Eureka! It all worked! I hope it does for you, too.

Re: Email migration to office 365 doesn't work - help!!!!!

Beryl — Sat, 21 Apr 2012 09:51:06 GMT

Hi PeggyS,

I run a small business, and I have the same problem as you now, but previous to that couldn't even get it to up grade, after waiting over 20mins on phone I was informed it wouldn't work on Google Chrome !!! so had to install Mozilla, eventually got the e-mail settings sorted, but now receiving e-mails no problem BUT can not send e-mails. Spent most of yesterday trying to speak to BT (WHAT A JOKE !!).

At least after reading your post I know I'm not the only one.

Did you manage to resolve the problem or have you had to upgrade your Outlook 2003?

Re: Email migration to office 365 doesn't work - help!!!!!

ArmitageD — Sat, 21 Apr 2012 11:06:54 GMT

We too have a small business with 2 btconnect e mail accounts, on 2 different machines. One machine runs Outlook express 6, and can send and receive no problem since the enforced "migration" to Office 365. The other PC runs Office Outlook 2003...........which is not compatible with Office 365......This is stated on both the BT and Office 365 websites. We have had BT's help desk dialled in to the problem PC, and a very helpful IT assistant tried altering various account settings and downloaded patches from Microsoft. All to no avail.

It looks as though we will have to change our e-mail client from Outlook 2003. (Using web mail is not an attractive option, as we prefer to download and store/back up our e-mail locally). One option would be to install a free client, such as Live Mail.....however Microsoft doesn't support importing messages from Outlook into Live Mail....obviously they would prefer us to use a paid for product over a free one. The best option would be to upgrade our version of Outlook to the latest version (2010 I think). Obviously this would entail a cost.

What I would like to know is are BT going to fund this.......since our e-mail was all working perfectly satisfactorily before this enforced migration.

Re: Email migration to office 365 doesn't work - help!!!!!

neil3030 — Sat, 21 Apr 2012 12:38:22 GMT

I had the same problem and the following solved it in Outlook: Here is the "idiots guide" as I don't care why it works as long as it just does.

go to Tool on the title bar / account settings / double click you BT account

Change Incoming mail server to: pod51017.outlook.com

Change you Outgoing mail server to: pod51017.outlook.com

Click on more settings and select Outgoing server tab

tick My outgoing server requires authentication

tick use same settings as my incoming server

Click on Advanced tab

Incoming server (POP 3) change to 995

Outgoing server (SMTP) change to 25

Use the following type of encrypted connection: select TLS

Press OK

Press Test Account Settings to see if it has worked.

Press Next and then Finish

Re: Email migration to office 365 doesn't work - help!!!!!

ArmitageD — Mon, 23 Apr 2012 12:55:23 GMT

What version of Outlook were you using?

I tried what was suggested, and it doesn't work with Outlook 2003.

Re: Email migration to office 365 doesn't work - help!!!!!

GSanger — Tue, 24 Apr 2012 12:06:43 GMT

Pathetic, isn't it. The frustration this creates is staggering. I have not done any work today, so far. It's the feeling of helplessness that makes me so angry.

Re: Email migration to office 365 doesn't work - help!!!!!

DanSmith87 — Tue, 24 Apr 2012 19:54:12 GMT

There seems to be a bit of inconsistency in the details going around.

Firstly, the E-Mail Settings are as follows:

Password: password1 (etc)

Incoming Mailserver: pop.outlook.com

Port: 995

Secure Connection: SSL

Outgoing Mailserver: smtp.outlook.com

Port: 587

Secure Connection: Auto/TLS/SSL

Outgoing Mailserver Requiries Authentification: Same as Incoming.

If, in Outlook 2003, the test details work correctly, however, you're still unable to send E-Mails it is usually because you aren't using the latest version of Outlook. Installing Office Service Pack 3 and the latest updates will usually remedy this. It's also worth checking your Security Software; Avast, McAfee and Norton, to name a few, have mail scanners which check mail sent via SSL and the associated ports. It may have worked when you were using the pop/mail/smtp.btconnect.com servers, but you would neither have been sending using SSL and the details have now changed.

The above is more or less the situation as it is. The situation with mobile devices is more...interesting, to say the least.

The above details are correct, however the way that mobile devices synchronise with the servers can be different not only to a mail client, but to each other. BT state that it should be almost trouble-free with an iPhone as it recognises Office 365 for autoconfiguration, if you have that enabled. In the middle there are Android phones and, ironically, Windows phones that are a little hit-and-miss. This is mainly due to the fact that the majority of BT's Business user-base operate under iPhone and, moreso, Blackberry. This is also where BT know they have a problem.

The way that a Blackberry will try to sync up is to ask you for your basic details and autoconfigure. Where this falls down is that it autoconfigures using the btconnect.com servers. Not helpful. There doesn't seem to be an official solution to this at the moment, but what some have stumbled upon in error is that if you enter a fake or invalid E-Mail address, autoconfigure fails and will allow you to enter your details manually.

With regard to the podxxxxx.outlook.com addresses that some have posted, this is the address of the 'destination' server group where your E-Mails are stored. Some autoconfigurations are bringing them back directly. They do work - for now. In my own experience with providers who use a proxy address, it's usually because whatever's behind them is highly secure (partly) but also because host addresses are subject to change. This way, if pod12345.outlook.com changes to pod67890.outlook.com only the proxy (pop/smtp.outlook.com) has to update, not a half-a-million users. While an autoconfigured phone would be fine here as it would just autoconfigure again and update, it would not be adviseable to use these details in a mail client.

Just touching back to what some people have been saying about Outlook 2003 not being compatible with Office 365. Technically, this is correct, as the full package that BT are advertising at http://www.bt.com/businessemail is a premium service that, among other things, includes a single user license of Outlook 2007 to allow it to use the added functionality of the full service. Among other things, this particular service comes with a 25GB mailbox. As those that have been moved to the Office 365 service have probably noticed, what BT are calling their 'Lite' equivalent comes with what is still an improved 500MB storage. This service should be more than happy using the Microsoft platform if up-to-date and properly configured; especially considering that it works just fine on the even older Outlook Express.

Hope this helps.

Re: Email migration to office 365 doesn't work - help!!!!!

ninajane — Thu, 26 Apr 2012 09:27:36 GMT

I have managed to set it up on my PC but cannot get it working on either my Blackberry or my I-poad - I have followed all of the help articles but none have done it - it is an absalute nightmare and really caused me problems yesterday not being to access e-mail from my BT account while I was out and about. All of my other e-mail accounts connected to my work which are not BT are working fine but the BT e-mails just dont come through anymore. I have had to transfer my BT e-mails through another account in order to receive them but this is very unsatisfactory. I am also finding the whole thing very slow. I dont know where to go for help on this as I actually went to T-mobile last night and they couldnt do it either.

Re: Email migration to office 365 doesn't work - help!!!!!

TefnutCLoud — Mon, 30 Apr 2012 16:50:24 GMT

Hi ArmitageD

As you have already stated, office 365 will not work with Outlook 2003 as it is unsupported, this the unfortunate problem with the P1 plan, as an office 365 reseller and tech 300 technician, I personally don’t offer the P1 plan, if you are serious about using the cloud Office 365 E3 is the plan you will need, you are provided with a full copy of office professional plus 2010, including outlook 2010 fully integrated with Sharepoint online and Lync online, if you need any free support please feel free to contact Tefnut cloud on admin@tefnut.onmicrosoft.com we will do our best to help you.

Steven Torbet

www.tefnut.co.uk

https://twitter.com/Digitaltor

Re: Email migration to office 365 doesn't work - help!!!!!

gugaguga — Mon, 30 Apr 2012 19:09:03 GMT

Good luck on this Armitage. Hope you'll find what you're looking for.