topic Re: Help! Cannot get into emails or any account! in Archive

Help! Cannot get into emails or any account!

amandaj — Thu, 19 Apr 2012 09:58:53 GMT

Hi,

Does anyone know if there is a problem with emails or getting into your bt account to make changes? I used my emails last night and cannot log in at all. It comes up with compatability problems and cannot even view my account to make changes. I have made sure cookies are enabled but really need to get into emails!

Can anyone help urgently please?

Re: Help! Cannot get into emails or any account!

OldWolf — Thu, 19 Apr 2012 10:43:01 GMT

Hi,

If you use Internet Explorer 9 then try using Compatibility View, or another browser.

It's Microsoft's fault btw, as far as I've been told. They made changes in IE9 that cause major issues with some website, including BT's, and still haven't patched it yet.

Hope that helps.

Cheers.

Dave A

Re: Help! Cannot get into emails or any account!

firionicable — Thu, 19 Apr 2012 13:36:12 GMT

Have you tried using either Mozilla or Chrome? It doesn't encounter any much problem if you use either of these browsers.

Re: Help! Cannot get into emails or any account!

sssssssss1 — Thu, 14 Jan 2016 01:10:46 GMT

I have not received any new emails into my account since 31/12/15 - I have tried everything I can think of to get my new emails to no avail. When I have tried to access via using my security questions it tells me I have given the wrong answers!! Now getting desperate can someone please help??! x

Re: Help! Cannot get into emails or any account!

markp — Thu, 14 Jan 2016 11:45:19 GMT

Hi sssssssss1

I would recommend you contact the helpdesk to get the account checked.

Markp