topic Re: Mailbox full even when it's empty? in Archive

Mailbox full even when it's empty?

abcprint — Mon, 13 Apr 2009 09:33:33 GMT

Hi,

I use Outlook Web Access to check my emails and I get a daily message from System Administrator which reads:

Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is 213571 KB.
Mailbox size limits:
You will receive a warning when your mailbox reaches 200000 KB.You may not be able to send or receive new mail until you reduce your mailbox size.
To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).
Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.
You must empty the Deleted Items folder after deleting items or the space will not be freed.
See client Help for more information.

The mailbox is set at 250MB (the maximum) and when I check for messages at email.btconnect.com, there are no messages in the InBox or any other folders (including Deleted Items), yet this message is telling me that the mailbox is almost full. If I use an email client like Apple Mail, there are no messages to download. I know the mailbox is receiving correctly as the occasional email is coming through and deleted manually.

Everything is telling me that there are no messages on the server, yet this message says there must be. Any ideas, anyone?

Thanks in advance!

Re: Mailbox full even when it's empty?

OldWolf — Mon, 13 Apr 2009 14:47:11 GMT

Hi,

What I would suggest is to change the View option (upper left corner) to 'Messages'. This is the only view that shows all emails and their size. You'll need to do that for every folder.

Also do you have any other @btconnect.com email addresses that forward to that particular account, especially if it's done through the account settings?

If neither of these are the case then I would suggest contacting the THD so they can look at your account directly.

Hope this helps.

Dave A

Re: Mailbox full even when it's empty?

abcprint — Mon, 13 Apr 2009 15:48:24 GMT

Thanks Dave,

There is another btconnect email address which forwards to the account in question, but that is also empty as emails are deleted from the server when retrieved by Outlook on an office workstation.

Cheers,

Phil

Re: Mailbox full even when it's empty?

OldWolf — Thu, 16 Apr 2009 13:23:09 GMT

Hi Phil,

It's possible that the email is from the other account then, but if that's empty too then it's the THD to be honest.

One thing to bear in mind is that mail clients only look at the Inbox (unless you have Business Email Plus and are synching using Outlook 2007), so if any folders have been left over from previous access then they could be the cause.

Hope this helps.

Dave A

Re: Mailbox full even when it's empty?

Kade — Thu, 16 Apr 2009 16:49:18 GMT

Another thing i would take a look into would be the "Deleted" folder on the webmail. Sometimes this retains the emails even if they have been deleted off the email client. Hope this helps.

/Kade

Re: Mailbox full even when it's empty?

kincavel — Thu, 25 Feb 2010 07:19:08 GMT

I am also getting a similar message and have deleted all emails from every folder, BT's contact email service is not working. Has anyone got any other ideas please?

Re: Mailbox full even when it's empty?

spank — Thu, 25 Feb 2010 16:38:20 GMT

Hi there,

Maybe the deleted items is full. Have you clicked click the bin icon at the top? Also have you got a lot of pages in the inbox, check the arrows top right.

Thanks

Re: Mailbox full even when it's empty?

sw-b — Sat, 04 Sep 2010 08:18:28 GMT

I am having the same problem. I have been sent an email telling me that "Your mailbox has exceeded one or more size limits set by your administrator." All of my emails from all mailboxes and accounts have been deleted and trashed. Did anyone manage to solve this issue? Desperately need to get this up and running as I use it for work.

Re: Mailbox full even when it's empty?

KN — Thu, 07 Jul 2011 11:06:45 GMT

Your mailbox has exceeded one or more size limits set by your administrator.

Your mailbox size is 49456 KB.

Mailbox size limits:

You will receive a warning when your mailbox reaches 40000 KB. You may not be able to send or receive new mail until you reduce your mailbox size.

To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).

Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.

You must empty the Deleted Items folder after deleting items or the space will not be freed.

I do not understand this statement!!

Re: Mailbox full even when it's empty?

willbrad — Mon, 18 Jul 2011 12:47:02 GMT

I've emptied inbox outbox deleted sent etc which I have to do at least once a week. I emptied it all yesterday and this mornings message is my mail box is off! The time between warnings gets shorter and still says my box full when it's empty. I NEVER get any junk mail at all on this a/c. Is that possible or do I just not know where to look and could that be blocking it?

Re: Mailbox full even when it's empty?

brianmahon — Wed, 09 May 2012 13:12:49 GMT

Re: Mailbox full even when it's empty?

nimbystripes — Thu, 10 May 2012 01:08:41 GMT

Be sure that you are using IMAP instead of POP3. Check it with your email hosting server to see if there's a problem on it's end.

Re: Mailbox full even when it's empty?

kimura — Fri, 11 May 2012 15:18:27 GMT

Doesn't matter if it's IMAp or Pop3, thing here is mailbox is full I think. Check your archive folder. There should be tons of emails in this client that needs to be deleted.

Re: Mailbox full even when it's empty?

OldWolf — Wed, 16 May 2012 09:14:30 GMT

Hi,

There is one check you should try here. Check the account and all the folders in webmail, making sure to change the view as I mentioned earlier in the thread.

If the account appears to be empty but you still get a non-delivery report then contact the Helpdesk.

The reason is your account could be broken. I had that problem with one of mine, and it turned out that the total available space on the account was less than 1 Kb. They got it reset and it was fine after though.

Hope that helps.

Cheers.

Dave A

Re: Mailbox full even when it's empty?

stvedgr — Mon, 16 Oct 2017 08:48:26 GMT

hi how do i empty my mail box please