topic Re: Orange network in Archive

Orange network

Wetdream — Mon, 23 Apr 2012 20:32:49 GMT

Hi all I can not setup my emails on my iPhone incoming emails work fine but out going wont work. I have spent hours on phone to BT and orange both blame each other I am getting know where fast Please help as this is driving me mad

Re: Orange network

firionicable — Tue, 24 Apr 2012 07:56:31 GMT

I have the same problem, but I am not sure if I only made a mistake on setting my e-mails or there might really be a problem with BT. Any help will be appreciated.

Re: Orange network

Wetdream — Tue, 24 Apr 2012 18:34:53 GMT

After a couple more wasted hours still no final result tried smtp.btconnect.com for my outgoing mail server. Worked for two emails then stopped grrrrrrr. Any ideas welcome Thanks

Re: Orange network

OldWolf — Wed, 25 Apr 2012 07:39:59 GMT

Hi,

First off mobile providers almost always lie about the port 25 issue.

Now that we have that out of the way the best way to test is this:

1. Log into http://myoffice.bt.com with the details and check webmail.

2. Set up the account on your BT connection in something like Windows Mail or Outlook. (Make sure to set it to leave a copy of emails on the server)

If both 1 and 2 work then congratulations your email account is working. If it doesn't work on Orange then there are one of three possibilities:

1. Your settings are wrong.

2. The device you are using is faulty.

3. Orange are blocking port 25, or using some other form of authentication they haven't advised you of.

It's pretty much as simple as that.

Hope that helps.

Cheers.

Dave A

Re: Orange network

Wetdream — Sat, 28 Apr 2012 19:05:28 GMT

Thanks for reply. Done one and two works fine. Just getting no where with orange does any one else have a btconnect email account use orange and have a fully working email via there phone. Is it even possible