topic Please help in Archive

Please help

ninajane — Wed, 25 Apr 2012 18:16:02 GMT

Today my e-mail; account has been up-graded - I am unable to receive e-mails from my bt connect address on any of my mobile devices - it is a complete nightmare - I have followed all the instructions for my Black berry and my i-pad but just getting nowhere i desparetly need someone to tell me how to do this.

Re: Please help

gugaguga — Wed, 25 Apr 2012 18:23:06 GMT

Can you send emails?

You need to double check the outgoing and incoming mail servers here. It might have changed. This is SMTP and Pop3. Good luck.

Re: Please help

Fiona — Tue, 15 May 2012 14:07:49 GMT

There are help files that guide you through the setup for your mobile devices.

Blackberry Setup

Iphone Setup

These show step by step diagrams and should guide you through the account setup.

If you are still having issues, if you can post any error messages or details of what is happening the forum community will be able to offer some more help.

Kind Regards

Fiona

Re: Please help

emmathwaites — Sat, 21 Jul 2012 09:54:30 GMT

If Fiona picks this up. Have you stopped managing these boards ?? There are dozens and dozens of pretty serious queries and complaints that have gone unanswered. I see your last post is May. I have an issue that I need to get resolved. I can't find an email address on your website so I joined the forum hoping this might be the way to go but ONLY if someone is listening.

Re: Please help

technicalmatt — Sat, 21 Jul 2012 14:01:02 GMT

after multiple calls to BT, it seems that they just do not have many answers. Very sad.

Re: Please help

DaveA — Mon, 23 Jul 2012 14:21:13 GMT

Hi,

As Fiona mentions in another post she isn't a moderator anymore, although she's happy to help with useful info, as she's proved this weekend. 🙂 (Cheers Fiona.)

The two main mods at present are myself and markp, although we're only on Monday to Friday, and please bear in mind that the forums are intended to help customers share information, and are not a line in to the Helpdesks.

If you have any significant and urgent issues then you should check the Help pages, and if necessary contact the Helpdesk.

Dave