topic Re: BT internet server does not recognise my user name or password in Archive

BT internet server does not recognise my user name or password

IsobelHB — Fri, 27 Apr 2012 08:26:19 GMT

BT internet server does not recognise my user name or password for my bt email adress which means I cannot send from my third party email address. BT support can't help me as all the settlings appear to filled in correctly. They then take me to BTyahoo to log on which I do and my bt email works fine and sometimes the situation resolves itself. Has anyone experienced this problem?

Re: BT internet server does not recognise my user name or password

gugaguga — Sun, 29 Apr 2012 13:31:08 GMT

This is an interesting situation. It works on webmail but not on the Outlook? You might want to check the SMTP and Pop3 servers set on your outlook. You probably might want to post them here.

Re: BT internet server does not recognise my user name or password

OldWolf — Mon, 30 Apr 2012 07:09:49 GMT

Hi,

Which 'BT server' are you using? Also what is the domain of the email you are trying to use, for example @btconnect.com or @btinternet.com?

I'm guessing the latter in one or both cases, as Yahoo run the @btinternet.com servers.

If you are using an @btconnect.com address and server then contact the Business Helpdesk.

If it's @btinternet.com then contact the Residential Helpdesk.

Sorted.

Cheers.

Dave A

Re: BT internet server does not recognise my user name or password

johncope — Tue, 02 Jun 2015 08:45:17 GMT