topic Re: Problems with Microsoft 365 for small businesses. in Archive

Problems with Microsoft 365 for small businesses.

DigitalPA — Sat, 26 May 2012 21:23:08 GMT

I was migrated over to the lite 365 and emails worked. I asked then asked for the full Microsoft 365 for small businesses and this is when the fun started. BT had problems with setting it up, still waiting for them to come back with answers. Friday I could receive my emails through Outlook 2010 and today I cannot.

Would anyone have a work around I might try. My business is heavily reliant on email. I cannot get in through BT My Office.

Re: Problems with Microsoft 365 for small businesses.

peleus — Sun, 27 May 2012 12:24:17 GMT

Since you cannot receive your emails, check your inbound settings like this.

Incoming server

Server name: pop.outlook.com
Port: 995
Encryption method: SSL

Re: Problems with Microsoft 365 for small businesses.

DigitalPA — Mon, 28 May 2012 06:56:12 GMT

Thanks for that, the settings are correct. It appears that BT must be doing something with my user name. It has been escalated but b***dly annoying when you are reliant on emails. Hopefully BT will get it sorted today, but I will not hold my breath.

Re: Problems with Microsoft 365 for small businesses.

DigitalPA — Mon, 28 May 2012 06:58:42 GMT

Thanks

Re: Problems with Microsoft 365 for small businesses.

DigitalPA — Mon, 18 Jun 2012 20:50:25 GMT

Still waiting for issues to be sorted some three weeks on. Now been informed that its been escalated higher, no timescales for answer. Is this anyway to do business? BT promise to phone and do not.

Anyone else in this boat?

Re: Problems with Microsoft 365 for small businesses.

Rank_Outsider — Tue, 19 Jun 2012 08:53:33 GMT

I'm worried about being in the same boat, which is why I've been trying to find out as much as possible before our upgrade, so I can switch to another provider if necessary. However I've also been promised return phone calls that have never materialised, and can't seem to get a definitive set of answers to my questions. I would have thought that some of these are quite basic - can we have mixed 'standard' and 'lite' Office 365 accounts on the same domain (took ages to find out that we could), how many aliases can we use for each account (there are no aliases under Office 365), and how can a BlackBerry be set up for IMAP access to email (still waiting for an answer to that one).

Plus, the I am finding the automatic voice recognition on the support phone line very annoying - I say "office 365 upgrade" or "email upgrade" and it puts me through to billing... I've lost count of the number of times I get put through to the wrong department too - very frustrating. Bring back the numbered list of options BT!

These forums need more input from BT personnel - one correctly answered question on here may save quite a few people having to call the help desk.

Re: Problems with Microsoft 365 for small businesses.

DigitalPA — Tue, 19 Jun 2012 21:19:29 GMT

Its starting to get really annoying now. I am in the process of losing clients as they use exchange and want me to use exchange so that we can share calendars etc.

If I knew it was going to be so difficult getting Office 365 for small businesses from BT I would have gone to Microsoft direct. The problem is that the BT phone system does not put you through to the right department. You're on hold for an age and still cannot get a straight answer. Its a pity that BT do not care about their customers.

All I wanted was Office 365 for small businesses. One minute I am told its a licencing issue, then its a program issue, then its we don't know what the problem is, last time its been escalated to Microsoft. This has now being going on for nearly 4 weeks.

BT are the biggest bunch of jokers out. If I gave my clients the customer care that BT does, I would be out of businesss, as it is I am losing business because of them.

They were able to migrate me over from bt.connect to the office lite email without any problems and without any notice.

BT buck your ideas up and get things sorted in a timely and professional manner!

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Mon, 23 Jul 2012 09:39:37 GMT

Hello I am also having big problems with bt and since the migration they have managed to loose two years work and I am sick of people saying sorry. I to have a web site and downloading emails now has become a lottery and sick of loosing connection or when sending emails now get a message error writing to network ? and so on.The five years previous have been fine but from July 9th have been on eleven screen shares,but after one session with a a bt person in N Ireland when I was told I had to change my password for a security issue which was done the following day noticed how slow the pc was and discovered that 11 programs has been installed with all sorts of forign writng these were removed but since then have tried to go on to a screen share with more problems but on the three times would not allow the program to download the only way is to go into safe mode and download manually even bt can not give me an answer.Today the 23rd Juy not been able to download from our web site I have emailed again the higher escalation team in Scotland and have been told I will get a call at 8 oclock in the morning from there IT team in question Chris Lloyd to try again this is the last chance BT to sort this mess out if anybody wants the phone number for the escalation email me at sales@brunell.com that will work

Regards Graham

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Tue, 24 Jul 2012 10:22:21 GMT

Well another day and another 2 hour screen share still not working, some times works allbeit slow other times error message reads lost connection. WELL BRITISH TELECOM YOU HAVE A MAJOR PROBLEM WHICH IS CAUSING LOST WORK AND MY CUSTOMRES ARE NOT HAPPY EITHER WHEN EMAILS DO NOT ARRIVE TIME IS MONEY REMEMBER THAT I AM PAYING FOR A SERVICE THAT DOES NOT WORK CORRECTLY NOT OF MY DOING AND AGAIN THIS STARTED ON THE 9th JULY.Just to finish I have another screen share tomorrow morning cant wait ? !!!!

Re: Problems with Microsoft 365 for small businesses.

DaveA — Tue, 24 Jul 2012 13:33:47 GMT

@k11gmh wrote:

Hello I am also having big problems with bt and since the migration they have managed to loose two years work and I am sick of people saying sorry. I to have a web site and downloading emails now has become a lottery and sick of loosing connection or when sending emails now get a message error writing to network ? and so on.The five years previous have been fine but from July 9th have been on eleven screen shares,but after one session with a a bt person in N Ireland when I was told I had to change my password for a security issue which was done the following day noticed how slow the pc was and discovered that 11 programs has been installed with all sorts of forign writng these were removed but since then have tried to go on to a screen share with more problems but on the three times would not allow the program to download the only way is to go into safe mode and download manually even bt can not give me an answer.Today the 23rd Juy not been able to download from our web site I have emailed again the higher escalation team in Scotland and have been told I will get a call at 8 oclock in the morning from there IT team in question Chris Lloyd to try again this is the last chance BT to sort this mess out if anybody wants the phone number for the escalation email me at sales@brunell.com that will work

Regards Graham

Hi,

I hate to be the bearer of bad news, but there's one bit of your post that seriously concerns me:

"the following day noticed how slow the pc was and discovered that 11 programs has been installed with all sorts of forign writng these were removed but since then have tried to go on to a screen share with more problems but on the three times would not allow the program to download the only way is to go into safe mode and download manually even bt can not give me an answer."

From this I would have to say that your answer to the problem with the computer is that it is riddled with malware. I might be wrong, but I've fixed various computers in my time, and that sounds like a classic case of infection.

This also creates the distinct possibility that any remote sessions you try will fail. You also have to consider the possibility of having to back up your data, scan it all on a separate computer, format the machine you took it off of and then re-install everything.

I would also, however, advise having it checked by someone in the know first before doing any of this.

Dave

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Mon, 30 Jul 2012 08:35:37 GMT

Hello Dave thanks for the reply but you are wrong there is no infections at all on the PC it has been checked by the company thats looks after our web site .And just to add since my last email had another three screen shares and over the weekend failed to send two A4 documents with 50 lines of script tried three times after an hour being left to send stopped with the error message lost connection.Today is Monday 30 July and another call from BT wanting to go onto a screen share,not happening.today went to check for mail but nothing happened after a few minutes error message lost connection.This has effected our business and to add the email that failed to send I drove the 15 miles to deliver it what a joke.

Well Mr BT the 9th July and today the 30th and still having problems apart from loosing so much work by a BT personel

not happy and I know believe legal action is the only way forward

Regards Graham

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Mon, 30 Jul 2012 11:57:15 GMT

I JUST THOUGHT I WOULD ASK IF MR LIVINGSTON THE MD OF BT EVER GETS TO READ THESE EMAILS OR ANYBODY ON THE BOARD OF BT INSTEAD OF PUSHING A PEN AROUND A PAGE OR LOOKING ON THERE PC TO SEE WHAT VIRGIN OR SKY ARE DOING BECAUSE THE WAY YOU HAVE TREATED MY SMALL BUSINESSES YOU SHOULD BE ASHAMED TO CALL YOURSELF A TELCOM COMPANY AS YOU ARE NOT INTERESTED IN PEOPLE LIKE ME ALL YOU ARE INTERESTED IN ARE THE CORPERATE BUSINESS WHERE YOU JUMP THROUGH HOOPS.

MAY I SAY THAT WHEN ALL THE PROBLEMS STARTED ON THE 9th JULY WITH THE NEW 365 UPDATE YOU LOST ALL MY WORK AND DATA,OK AS GOOD WILL SENT ME A CREDIT NOTE THEN FOLLOWED UP WITH PAY UP OR GET CUT OF SPOKE TO COMPLAINTS SAID DOMT WORRY I HAVE SORTED THAT AND TODAY TWO WEEKS LATER GOING TO CUT ME OFF.

THANKYOU BT YOU ARE MAKING LIVE VERY HARD GRAHAM

Re: Problems with Microsoft 365 for small businesses.

DaveA — Mon, 30 Jul 2012 13:52:30 GMT

Hi,

Sent you a PM.

Dave

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Mon, 30 Jul 2012 20:46:26 GMT

Hello where have you sent the PM as I have not seen anything ? Graham

Re: Problems with Microsoft 365 for small businesses.

k11gmh — Mon, 30 Jul 2012 20:52:51 GMT

OK DAVE FOUND IT BEEN A LONG DAY GRAHAM