topic Re: Emails via Android Tablet in Archive

Emails via Android Tablet

TOGC — Sat, 30 Jun 2012 12:45:19 GMT

I have put in the suggested POP & SMTP etc settings on to my Xoom tablet, which recieved BT emails before last month, but at the moment I can send but not recieve bt emails. Outlook on my laptop is working fine. Is there some other box to tick now either in Andriod or on the BT system. ( I haven't opened Outlook so I know there are some emails waiting fopr me)

Re: Emails via Android Tablet

klauzser — Mon, 02 Jul 2012 05:39:38 GMT

May I ask what exactly is your suggested setup?

Re: Emails via Android Tablet

DaveA — Mon, 02 Jul 2012 08:16:41 GMT

Hi,

It's possible that you've been migrated to Office 365, so have a look at the following link:

http://btbusiness.custhelp.com/app/hub/c/2048#h=eyJmaW5kZXJIaWVyIjoiMjA0OF8zNDMzIn0

If you haven't been migrated then try logging in to http://myoffice.bt.com with your email address and password. If it works there then it's either your settings, your tablet, or the provider you are using if you're on 3G.

Dave A

Re: Emails via Android Tablet

TOGC — Mon, 02 Jul 2012 11:43:13 GMT

Thanks but we have migrated, and am using the suggested BT settings. I am using the standard Gmail App, Android V 3.2. The BT emails were working on this Version before their update. I have deleted the 2nd Account and re made it but no difference.

Re: Emails via Android Tablet

TOGC — Mon, 02 Jul 2012 11:44:35 GMT

Sorry missed out WiFi only. 1 being the BT line.

Re: Emails via Android Tablet

DaveA — Mon, 02 Jul 2012 14:10:07 GMT

Hi,

Did you turn on SSL in the account settings on the app? I think the new platform needs it. Also what port numbers appear in the settings?

Dave

Re: Emails via Android Tablet

TOGC — Mon, 02 Jul 2012 19:28:51 GMT

Yes as I said using the suggested settings.

pop.outlook.com

SSL

995

smtp.outlook.com

TLS

587

requiring sign in

just done another test and sends on gmail account on behalf of bt account