topic Re: BT Connect email - Lost Details in Archive

BT Connect email - Lost Details

JSLC1754 — Thu, 19 Jul 2012 09:14:01 GMT

I have a btinternet account which I am completly happy with.

However, one of the business analysis packages while quite happy to let me login with my btinternet identity requires me to access part of the site with my btconnect email.

As I have never used this I have lost all details - any suggestions.

Re: BT Connect email - Lost Details

MHC — Thu, 19 Jul 2012 10:29:44 GMT

Your Internet login should be of the format john.smith123@hg00.btclick.com and a password. If you use john.smith123@btconnect.com and the same password you should be able to login.

If not - the helpdesk can reset it.

Re: BT Connect email - Lost Details

mikewash — Fri, 20 Jul 2012 11:04:39 GMT

Hi JSLC1754, were you able to get this fixed already?

Re: BT Connect email - Lost Details

magdarichardson — Mon, 06 Aug 2012 13:49:43 GMT

My husband and I have lost connection to our accounts: <Removed by moderator>.

We are based in Thames Ditton.

We didn't see any messages about changing to the new software package.

Can you please send me details of what we should do.

Thank you

Re: BT Connect email - Lost Details

MHC — Sun, 05 Aug 2012 15:24:02 GMT

Call the helpdesk and they will talk you through it ...

Sunday afternoon - is not their busiest time either.