https://business.forums.bt.com/t5/Archive/Re-Call-logging-on-Versatility-exchange/m-p/8801#M187 <P>I would like to obtain the caller information in real-time.</P><P>I need to know what trunk line is ringing and what the CLI number is.</P><P>I also need to know which extension answered.</P><P>This will enable my call centre software to pop-up the customers details to the telephonist when they answer the phone.</P><P>&nbsp;</P><P>Currently the Versatility only sends this information after completion.</P><P>Can I change something to make it report in real time.</P><P>Thanks</P> Fri, 18 Sep 2009 09:46:09 GMT Heathkit 2009-09-18T09:46:09Z https://business.forums.bt.com/t5/Archive/Re-Call-logging-on-Versatility-exchange/m-p/8801#M187 <P>I would like to obtain the caller information in real-time.</P><P>I need to know what trunk line is ringing and what the CLI number is.</P><P>I also need to know which extension answered.</P><P>This will enable my call centre software to pop-up the customers details to the telephonist when they answer the phone.</P><P>&nbsp;</P><P>Currently the Versatility only sends this information after completion.</P><P>Can I change something to make it report in real time.</P><P>Thanks</P> Fri, 18 Sep 2009 09:46:09 GMT https://business.forums.bt.com/t5/Archive/Re-Call-logging-on-Versatility-exchange/m-p/8801#M187 Heathkit 2009-09-18T09:46:09Z