topic Re: Windows Live Mail and 365 upgrade in Archive

Windows Live Mail and 365 upgrade

ndg — Fri, 31 Aug 2012 07:54:54 GMT

Is anyone else having problems with the 365 upgrade. Despite following instructions and changing settings on my account properties, I am unable to send emails from Windows Live Mail through the 365 system.

Any bright ideas? BT have told me they do not provide support for Windows Live Mail and that as I am trying to send through a Homehub using a business address, it is not possible to send emails. This is, in my opinion, rubbish as I should be able to send and receive anywhere that I can log on, surely?

ANy help on this would be wlecomed

Re: Windows Live Mail and 365 upgrade

markp — Fri, 31 Aug 2012 09:32:33 GMT

Hi ndg,

Setting up windows live mail is not different to any other mail program, they all use the same settings for office 365 accounts. The settings are:

Incoming settings
Server name: pop.outlook.com
Port: 995
Encryption method: SSL

outgoing settings
Server name: smtp.outlook.com
Port: 587
Encryption method: TLS (if no TLS option use SSL)

You will also need to check that you have outgoing mail authentication enabled to send through the office 365

servers.

Regards

Markp

BT Business Forum Moderator

Re: Windows Live Mail and 365 upgrade

BrianG — Tue, 25 Sep 2012 11:28:20 GMT

I have intermittent times when one email address fails to send from outlook 2003 it comes up withyour outgoing server does not support ssl, but it had been working and it does work with the other outgoing emails, eventually it will go through, but its pretty frustrating

Re: Windows Live Mail and 365 upgrade

markp — Wed, 26 Sep 2012 06:42:14 GMT

Hi BrianG,

Outlook 2003 is an old Microsoft program, which used different style of SSL when it was first produced. To be able to get Outlook 2003 to work with the new Office 365 mail servers, Outlook 2003 needs to be running service pack 3.

If you go to service pack 3 you will be able to download this from microsoft and update your Outlook. Once it is updated you should be able to send with no more issues using Office 365.

Regards

Markp

BT Business Forum Moderator

Re: Windows Live Mail and 365 upgrade

BrianG — Wed, 26 Sep 2012 09:06:53 GMT

MarkP, I already have the SP3 installed , I have confirmed it by trying to reinstall

Brian

Re: Windows Live Mail and 365 upgrade

Stephenc — Wed, 26 Sep 2012 12:01:16 GMT

Hi Brian,

Can you doublecheck for windows updates on the machine? You sometimes have an update for office that needs to be installed.

Also you could try using port 25 on the outgoing server.

Thanks,

Steve

Re: Windows Live Mail and 365 upgrade

BrianG — Wed, 26 Sep 2012 13:54:54 GMT

I have automatic updates set, but I downloaded SP3 just incase but when I ran it, it said it had already been installed, i will try changing the port, but it seems to be sporadic with different email address's being affected

Brain

Re: Windows Live Mail and 365 upgrade

Stephenc — Wed, 26 Sep 2012 13:59:16 GMT

Thanks Brian,

I've heard its to do with outlook 2003 defaulting to port 25 in some hidden manner, I'd imagine you will already have the office update (different to the SP3) if you have auto updates turned on.

Do you have any email scanning software? Avast especially has a tendancy to interfere with SSL connections.

Thanks,

Steve

Re: Windows Live Mail and 365 upgrade

BrianG — Thu, 27 Sep 2012 07:23:59 GMT

Hi Steve

I have checked the ports and it says they are still correct, but today its changed to another email address that wont send!!

I run Microsoft essentials security software

Brian

Re: Windows Live Mail and 365 upgrade

BrianG — Tue, 02 Oct 2012 08:47:19 GMT

Well its still doing it, a few days break and now its changed to a different address which fails to send every once in a while... !!!

Brian

Re: Windows Live Mail and 365 upgrade

Stephenc — Tue, 02 Oct 2012 15:13:56 GMT

Hi Brian,

Security essentials should be fine, I'd disable any email scnaaer if there is one?

You could try another mail client, not as a permenant solution, but as a test to see if it is an issue with the program, if not I'd call the helpdesk when the problem occurs and we can take a look.

Thanks,

Steve