topic Adding a new bt connect user account in Archive

Adding a new bt connect user account

sgw — Mon, 10 Sep 2012 11:22:32 GMT

I have a domain verification pending and this preventing me setting a new user I need to cancel the verification process to restate my ability to set up new btconnect users how can I do this?

Re: Adding a new bt connect user account

Stephenc — Mon, 10 Sep 2012 11:52:04 GMT

Hi Sgw,

There is no way to cancel the verification process without contacting the tech desk and raising a fault (turnaround time upto 48 hours).

Is your domain name hosted by BT or is it external? If external you should recieve details to verify this.

Thanks,

Steve

Re: Adding a new bt connect user account

sgw — Mon, 10 Sep 2012 12:18:21 GMT

Thank you, it is an external domain name, i no longer wish it to host my emails through it and need to cancel the verfication process have you contact details of the tech team?

Re: Adding a new bt connect user account

Stephenc — Mon, 10 Sep 2012 12:23:05 GMT

Hi SGW,

Yes you can contact the tech desk on 0845 600 7020, we'll be able to remove this within 48 hours.

Thanks,

Steve