topic Re: email on Mac: problem sending in Archive

email on Mac: problem sending

kantseeit — Sat, 20 Oct 2012 07:54:28 GMT

I have set up Mac Mail for Microsoft Office 365 and it was working fine for some months.

For the past few days I cannot send. The server list shows 'smtp.outlook.com(offline)'.

Does anyone know what 'offline' means in this context? My other email addresses work fine, and I can send my bt email via googlemail (but the recipient then sees the sender as from gmail not bt mail).

Thanks

Re: email on Mac: problem sending

lobsterlee — Mon, 29 Oct 2012 20:57:03 GMT

Hi,

I went live on bt infinity back on October the 9th... I have an iMac and set-up my btinternet email on that using 'Mails' wizard... everyting was great until last week...

Now all I get is the spinning icon followed by the warning triangle (problem connecting to server) icon... mail still comes through on my iphone but I have deleted the account from my mac and now it just spins! for ages before saying problem with server!

Any help would be greatly appreciated.... thanks

Re: email on Mac: problem sending

charlottesacco — Wed, 07 Nov 2012 20:42:22 GMT

I seem to be having the same problem as the people above i.e since i have switched to BTinfinity i have been unable to send emails via my mac or phone. All it says is the server is offline, but i dont know how to get it back online?! Please can someone offer me some advise as its a real pain.

Re: email on Mac: problem sending

rickf — Sat, 10 Nov 2012 17:53:44 GMT

hi, Have been struggling with this issue of being unable to send email from Mac mail through BTconnect for a few weeks. Really need to get this resolved as it's beginning to seriously impair business now. You mention a fix - could you tell me what it is, or where to get it? Many, many thanks!!!

Re: email on Mac: problem sending

carlos77 — Fri, 16 Nov 2012 00:44:05 GMT

I'm also having the same problem. I have 2 BT accounts, and use mail on a mac. Both accounts have been working fine for some time, but in the past 3-4 days they've stopped sending mails out. Its a real pain as both are very busy business accounts, and I'm having to use webmail or iphone accounts to send out, which really doesn't look professional to clients. Also makes a bit of a mockery of the BT service when you have to revert to a free service to bypass issues.

I'd be grateful to know about the fix mentioned about.

Re: email on Mac: problem sending

Stephenc — Sat, 08 Dec 2012 12:45:12 GMT

Hi there,

This is quite a strange issue, only affects mail on apple and only on the new hub. It seems to be the way mail searches for the dns.

There's three ways to fix this:

1) Specify dns on the mac: Click the finder icon - apple - system preferences - network - (select either wireless or ethernet) - click advanced - click dns - click the plus - enter two dns servers, i.e. 62.6.40.162 and 194.72.9.34

2) Change the hostname on the router: Open safari - type in the address bar 192.168.1.254 - click settings - enter your password, click advanced settings - continue to advanced settings - business network and rename your mac in the network to something with one word and no puntuation, i.e rename unknown45:ae:01:ee to "Mac" or "laptop".

3) Change the name of the mac:

Open a Terminal window and enter the following command "scutil --set HostName newhostname" replace newhostname with whatever you wish to call the Mac. Use the following requirements, it must begin with a letter and can contain letters and numbers. Try to keep it under 64 characters as well.
•   Click on the Apple icon, then System Preferences. In there, should be an option called Sharing. If not there will be a show all button at the top, click this, then click Sharing.
•   In the window this brings up click Edit
•   In the window this brings set the Local Hostname field to contain the exact same thing you set the hostname to in the terminal
•   Back into the System Preferences page and click on Network
•   Select the Location option at the top and in the menu that pops up click Edit Locations
•   Click the plus button and give the new location any name.
•   Once this is done the computer may loose all connectivity. If using Wi-Fi click on the Wifi option on the left of the network pane and it should reconnect to the network without having to re-enter security keys or anything.
•   If using Ethernet, it might just work, make sure Ethernets selected on the left and check through the advanced options, try doing DHCP release and renew etc.

Option 1 should work fine as long as the settings are not changed in future and BT do not retire the particular dns server you use.

Option 2 will work for the hostname you change (although may require a reboot) on the router it is connected too (if you connect to another hub 3 the hostname would need to be updated again).

Option 3 - (apple support should be able to help set this up if you are uncomfortablemaking the changes) should work for any connection as the issue primarily lies with the hostname on the machine. Ensure there is no punctuation or spaces in the hostname.

Thanks,

Steve

Re: email on Mac: problem sending

gillsan — Wed, 13 Feb 2013 16:16:39 GMT

Just sorted this problem on 4 macs, it is to do with the computer names as other posts.

Make sure your name is simple in the:

System Preference - sharing - Computer name.

Use a simple name space are okay.

Then go to System Preference - Network - ethernet.

Location: Automatic

Configure: Using DHCP

I had mine on manual and this stoped me sending mail.

Hope this helps.

Re: email on Mac: problem sending

Auraengus — Tue, 05 Mar 2013 14:40:35 GMT

quick fix of mac computer name did it for me - BT home hub 3 just installed - failure to send emails through to my domain servers - fixed in 30 seconds -thanks a million.

Re: email on Mac: problem sending

Darsola — Fri, 17 May 2013 16:06:49 GMT

To Stephenc,
Tried option 1 and option 3. Worked like a dream.
I expect hundreds of people will have successfully followed your resolution and been so thankful, but not posted appreciation.
Can't thank you enough. Without people like you, offering their knowledge so selflessly, many people would be so frustrated for so much longer. Nice one Stephen. You're a star mate.

Re: email on Mac: problem sending

Stephenc — Mon, 20 May 2013 08:31:56 GMT

Hi Darsola,

I'm happy to have been of help. Not everyone particularly liked the solution. But for the vast majority of users, they work absolutley fine.

Thank you very much for the feedback. Excellent news this worked for you.

Thanks,

Steve

Re: email on Mac: problem sending

equs — Tue, 18 Jun 2013 11:20:54 GMT

It is now 18th June 2013. I have spent over 4 unproductive hours with numerous calls to BT since May to solve the problem of not being able to send e mails since signing up for BT Vision & getting new hub. I see from forum that the mac mail compatability seems to be an issue. Im off to the nearest Apple genius bar as BT do not seem to be able to resolve and have been unaware of any similar problems to mine. Perhaps they should read their own forum. Anybody got this problem sorted. Please help as business suffering never mind mental state. Thanks

Re: email on Mac: problem sending

Tel — Thu, 08 Aug 2013 23:01:56 GMT

I have experienced the sending problem with an office 365 mail account (@btconnect.com)on my new MacPro connected to a Business Hub 4.

To resolve:

1. Ensure your Mac 'Computer Name' has no spaces and contains letters and or numbers only.

To do this go to: System Preferences > Sharing > Computer Name

2. Log in to you Hub 4 via 192.168.1.254 go to Advanced Settings > Home Network > Devices and click on the device that looks like your MAC (it may be labled 'unknown') scroll down and click 'Delete Device'

3. Restart your Mac.

Assuming you have the mail account set up correctly you should now be able to send mail from it.

Worked for me:-)

I would have never have fixed it without this thread though.

Re: email on Mac: problem sending

gone2wales — Tue, 08 Oct 2013 22:14:33 GMT

Hi, we have 2 computers at home a PC (which is sending out mails fine) and a new Mac running 10.8.3 (which is not). If we change the settings on the hub as described in option 2, will this mess things up for the PC? We have tried option 1 which didn't work.

Thanks

Re: email on Mac: problem sending

Stephenc — Wed, 09 Oct 2013 08:22:53 GMT

Hi Gone2wales,

If it's just two PC's on a home network, it wont have any impact on the network, unless you share files between the PC, you may need to update the hostname on the connection sharing, but probably not.

Although, if option 1 didn't work, it may be a different issue you're having as this should have sorted it too.