topic Re: outgoing server fails for btconnect in outlook in Archive

outgoing server fails for btconnect in outlook

simonbratt99 — Mon, 22 Oct 2012 14:37:49 GMT

Having problems with a free @btconnect.com account as part of a bt domain

incoming is fine in outlook, webmail is fine but outlook outgoing fails to authenticate

The user is overseas.

Tried mail.btconnect.com and smtp.btconnect.com in outlook but fails

Tried ticking authenticate for outgoing server

BT Support remoted on and couldnt do it either.

Any other ideas?

Stephenc — Mon, 22 Oct 2012 18:49:29 GMT

Hi Simon,

Does the ISP of the user block port 25?

Thanks,

Steve

simonbratt99 — Tue, 23 Oct 2012 09:30:21 GMT

if port 25 is blocked are there any options?

rivalchild — Tue, 23 Oct 2012 11:53:26 GMT

This has already been answered on the BT Forums earlier on and has some useful information about ISP's blocking port 25.

07753219154 — Thu, 20 Jul 2017 11:06:18 GMT

I can receive Emails but con not send our reply to Emails