topic Loss of email a/c in Archive

Loss of email a/c

AussieChick — Mon, 29 Oct 2012 17:19:37 GMT

I have had my email address for about 10 years. I no longer have an account but retain the address. My husband also has a bt connect address, unfortunately he hasn't been able to access his a/c for 5 weeks. As we don't really have a business a/c but have the address, nobody seems able to sort this problem.

Re: Loss of email a/c

DaveA — Tue, 30 Oct 2012 10:43:50 GMT

Hi,

Is the account still active? Has it been migrated to Office 365?

There could be any number of issues, so I would advise calling the Helpdesk.

Dave